FAQs
- What is your typical process for working with a new customer?
We start with a quick conversation to understand the issue or project goals. For repairs, we can often diagnose and fix the problem in the same visit. For new doors or openers, we schedule an on-site visit to take measurements, review options, and provide a detailed estimate. Once approved, we handle ordering, installation, and cleanup — keeping you updated throughout.
- What education and/or training do you have that relates to your work?
Our technicians hold IDEA Residential Sectional Door Technician Certification, which covers all aspects of garage door installation, service, and safety. Our team also stay up to date on product training from leading manufacturers like LiftMaster, Hörmann, and Amarr to ensure every job meets current standards.
- How did you get started doing this type of work?
Hayes Garage Door was founded to bring dependable, local service to homeowners in the West Chester area. The business was built on a simple goal — combining quality craftsmanship with clear communication and a customer-first approach.