FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I price according to the complexity of the job and the client's ability to pay. Sometimes I do have to add a fast turnaround charge, but it is minor. A one-page resume for an early career person costs less than a page-and-a-half resume for a mid-career person. Editing or writing of other material is generally billed by the hour, Career coaching is also billed by the hour, and I am competitive in my pricing. If a client is struggling or unemployed, I always do a discount. I will work within your budget and honor your maximum if I want the job, even if that means a bid by the job and not by the hour.
- What is your typical process for working with a new customer?
Typically, I meet with the new customer in person, at the public library, if the customer is local. I look at what material that person brings, if any, and in all cases I ask questions, LISTEN, and take notes. I may email or call the customer if I have questions once I begin work at my home office. If I am writing or editing something, I send the draft for review by the customer as soon as I am paid. I make any changes the customer desires. If I think the customer wants something that is NOT in his or her best interest, I will advise that. The customer has the final say however. The process is not complete until the customer is satisfied. I do not "cut someone loose" once I am paid.
- What education and/or training do you have that relates to your work?
I read articles and blogs. Occasionally I attend a class or webinar. I try to keep up with the world of job searching and resume writing in these ways. For example, guidelines for resumes have changed quite a bit in recent years, yet one still sees the word REFERENCES pre-formatted on many finished resumes and resume templates. Continuing education has taught me to delete that word so the resume does not appear "dated."