Hired 42 times
17 years in business
(Eastern Time Zone)
Mon - Sat
8:00 a.m. to 7:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
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Deck or Porch Repair
I initially submitted a "1-star" rating, without a review. However, once I saw your response, I was reminded of how you've misrepresented facts while conducting business with me. So, I decided to be completely forthcoming. For one, you were never asked to build a house. You were asked to do five things, of which you only completed one: 1. rip out and repair joists/sub-flooring 2. repair deck floors (front and back) 3. replace 5 windows 4. repair ceilings 5. patch roof I expected the sub-flooring job to be the most expensive on the list. You were very clear - in the beginning - that one cannot be 100% certain of what's going on underneath a floor, until it's torn out. That being said, you asked that I factor in an additional $1,000 for unforeseen issues. I agreed because you seemed confident that you could (A). do the job; and that (B). $1000 would take care of any overages. However, I believe you either felt you were in over your head with the gravity of the job - being the lone employee....or, you figured you could justify asking for more money after I saw the floor ripped out. Either way, I wasn't a happy camper because you told me - with confidence - that an additional $1,000 would take care of the unforeseen. When I tried to salvage our partnership by asking, "OK - how much more do you think it would take to complete the job?" you looked like a deer caught in headlights. I was disappointed to discover that after having had the entire weekend to ponder a price, you hadn't come up with one. While on the spot, you blurted out, "$500"! As paltry a sum, I just didn't believe you were genuine. At that moment, it seemed as though you were simply throwing out a number to appease me. Then of course, as you continued the job, and found that $500 wouldn't hit the mark, you'd simply ask for more money. After I challenged you, you exclaimed, "I knew I should have walked away when I had an opportunity to". It was at that point that I told you that you were still free to walk away. I watched you gather your belongings and leave. Untrained in roofing, I was pleased with the fact that my roof was no longer leaking. However, my new contractor had disparaging thoughts on your interpretation of repairing my roof. He also opined that the shipment of materials you ordered from Home Depot to repair the floors, do not adequately encompass the job. He and I agree that you spent as little of the money possible to purchase materials, though you quoted (and had me pay you) a much higher price. It is my hope that we are wrong. In all, I must take some responsibility here. There were red flags that I ignored throughout the beginning, that might have suggested you weren't as experienced as you told me you were. You knew you weren't licensed, so you asked me to register and pay for the building permit from the County, knowing full well I'd I'd be responsible for any issues that should arise with the final inspection. You borrowed my office address, so that you could get a business license to operate in the City of Florence. And if that wasn't enough, I find out that you aren't supposed to be driving any vehicle, due to the absence of a driver's license. You made arrangements for an electrician to service my home when I specifically asked you not to. I discovered this when the electrician and his helper arrived to do the work. Fortunately, I happened to be there, and halted any activity. The electrician's exact words were that YOU told him to go forward with the work. I guess you were going to surprise me with that, as well, huh? Who does that? I already had an electrician of my own who came out and rendered me a quote. I, too, own a business. I understand the importance of giving the client what they ask for. However, you often challenged many of my requests. One such instance was your feeling annoyed that I wouldn't allow you to wire my home (outside the scope of what the electrician would do). Problem is, you are not a licensed electrician. You quoted a fee for installing my windows in the contract. However, I later discovered that the company from which you ordered the windows included the price for installation. When were you going to let me know that? Did you ever intend to debit this from the balance? Perhaps others had a great experience with you. However, mine was awful. I'm sure you have a rebuttal, justifying each of my above points, but if I can keep someone from making the same mistakes, I will.Aug 2, 2019Verified
Switch and Outlet Installation
Mr. Fix It up did some electrical work for me, and I was very pleased. Will hire again.Aug 24, 2019Verified
The guys that came were very respectful and considerateAug 22, 2019Verified
Electrical and Wiring Repair
Great communication, came out quickly to give estimate and had some wonderful tips through the design process.Aug 11, 2018Verified
Deck or Porch Repair
Ian was very responsive and professional. He had a busy schedule and managed to squeeze my smaller job in over the weekend which I appreciated and he did great work.May 24, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I try to keep my pricing as fair as possible, both for the customer AND myself
- What is your typical process for working with a new customer?I'll go meet up with my customer, take down the details, follow up with a written estimate, breaking down the costs of each piece of material. take a 50% deposit (or the cost of the materials, which ever is the greater) do the job and take the remaining balance on completion.
- What education and/or training do you have that relates to your work?My father taught me the basic skills, the rest I learned the hard way, by my self. Every job offers up more education.