FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Junk removal is priced by how much space your items take up in our truck, and that price already covers labor, loading, hauling and disposal. We give a free, no-obligation estimate on site before any work starts, so you know the price before we lift anything. Moving is priced by the hour based on crew size and truck. There are no hidden fees. We’ll tell you up front about any extra charges for items like mattress bags, tires or appliances that cost us more to dispose of.
- What is your typical process for working with a new customer?
You book online or by phone and pick a two-hour arrival window. We call ahead when the crew is on the way. When they arrive, they look at the job and give you a firm price. Once you approve it, they load everything, sweep up the area, and take the items to be donated, recycled or properly disposed of. For moves, we go over the plan with you, protect your floors and furniture, and set things up in your new place the way you want them.
- What education and/or training do you have that relates to your work?
Every crew member goes through College HUNKS training on safe lifting, protecting customers’ homes and furniture, loading trucks, and customer service. All our team members are background checked and drug screened. Our drivers are trained on safe operation and DOT hours-of-service rules, and our franchise follows the systems College HUNKS has developed since 2005.