FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, upfront pricing with no hidden surprises. Here's what to expect: - Standard pricing is based on the job scope (e.g., time, materials, complexity) with clear quotes provided after assessment—no guesswork. - Free Service Call - After-hours & weekend premium — For emergencies or requests after 4:30 PM weekdays, or any time on Saturdays/Sundays, we apply a $125 non-waivable service fee (this replaces the standard dispatch fee and reflects our premium availability outside normal business hours to serve urgent Lowcountry needs like backups or clogs that can't wait). Discounts we love to offer: - 10% off any service for military personnel and first responders (active or veteran)—thank you for your service! - 5% off for repeat customers on any job after your first one with us—we value your loyalty and want to keep your plumbing flowing smoothly long-term. We explain every cost clearly before any work begins. Our goal is 100% satisfaction with honest, competitive rates tailored to Mount Pleasant, Charleston, and the Lowcountry. Questions? Just ask—we're here to help!
- What is your typical process for working with a new customer?
We make the process simple, respectful, and stress-free from start to finish because we know plumbing issues (especially clogs or backups) are already frustrating! - Initial Contact & Scheduling — When you reach out via Thumbtack (or call/text), we quickly respond (often same-day) to gather details about your issue—symptoms, location in the home, how long it's been happening, etc. This helps us prepare the right tools and give a realistic time estimate. We schedule at your convenience, with same-day/next-day options for urgent Lowcountry drain emergencies. - Arrival & Diagnosis — We arrive on time (or early), wearing shoe covers to protect your floors. After a quick walkthrough and listening to your description, we inspect the problem We explain everything clearly in plain language—no jargon—and offer camera services for drain line inspection. - Clear Quote & Options — Before any work starts, we provide an upfront, detailed quote with no hidden fees. We'll outline the recommended fix, any alternatives, expected time, and total cost. If it's minor (like a faucet install or toilet repair), we can often complete it right then. For bigger jobs (sewer backup or root treatment), we discuss options so you can decide what's best. - Professional Work & Cleanup — Once approved, we get to work efficiently and cleanly—protecting your space, using quality methods/materials, and testing everything (e.g., full flow check) to ensure it's fixed right the first time. We clean up completely and leave no mess behind. - Follow-Up & Satisfaction — After the job, we walk you through what we did, answer any questions, and confirm you're 100% happy. We stand behind our work—if anything isn't perfect, we'll make it right. Plus, as a repeat customer, you'll get that 5% off next time! Our goal is to turn a stressful plumbing problem into a smooth, positive experience. We're local to Mount Pleasant, Charleston, and the Lowcountry—ready to help keep your home flowing freely. Questions? Just ask!
- What types of customers have you worked with?
At Flow Go Drain Cleaning Solutions, we've proudly served a wide range of customers throughout Mount Pleasant, Charleston, and the surrounding Lowcountry: - Residential homeowners — From single-family homes and condos dealing with everyday clogs, slow drains, toilet issues, or sewer backups, to folks needing preventive jetting, root removal, or camera inspections for peace of mind. - Commercial clients — Restaurants, offices, small businesses, and retail spaces facing grease buildup, high-volume drain problems, or emergency backups that can't wait (we understand the importance of minimal downtime). - Property managers and landlords — Handling multi-unit rentals, apartments, vacation homes, and investment properties for routine maintenance, tenant turnovers, recurring clogs, or urgent repairs to keep tenants happy and properties flowing smoothly. We've worked with first-time clients in a pinch, long-term repeat customers who trust us for ongoing care, military/first responders (who get our 10% discount), and everyone in between. No matter the size or type of property, our focus is the same: fast, thorough, respectful service that fixes the issue right the first time. We're local, reliable, and ready to help your home, business, or rental stay drain-problem-free!