FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is hard to nail down, as every customer has different needs! I prefer to charge by the hour or project, and we can discuss that one-on-one.
- What is your typical process for working with a new customer?
My typical process is having an intro video call, as I believe this is a great way to get to know each other and to talk about what your needs may be. It's also a fantastic way to see if I would be a good fit for your needs and to discuss next steps. If you decide to work with me, I will create a Google Doc (if this works for you) with what we discussed, what action items we each have, and any deadlines you may have. This will be a living document that can be accessed at anytime, and I will update as we go. You are also able to access & edit this document. I find it incredibly helpful because if you think of something you'd like me to look into or work on, you may add it into the doc! We can also have a sections for Q & A and next steps.
- What education and/or training do you have that relates to your work?
I have spent 4 years of my professional life supporting C-Suite level Executives with all things - from proofing CVs to drafting correspondence as a Board of Directors liason to extensive calendar & travel management to... yes, I've been there to support it all! I also have 2 years of experience as an Office Manager for a SaaS company. In this role, I managed all facilities related issues, was in charge of all guest visits as well as large groups of visiting colleagues and also helped finish construction on the office. In addition to this experience, I spent 6+ years running my own business. I was the jill-of-all-trades in this role- financial planning, AR & AP specialist, ordering and inventory management, customer service guru etc.