FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
One of the biggest reasons clients hire us is that we are very aggressive with pricing because we don’t need huge margins. However we are not a charity either! Since our construction team is part of a larger business we can price jobs that customers find great value in. Everything for us comes down to value. It is the cornerstone of the restaurant business and we have it in our DNA. To us value is setting an expectation and delivering at that level or higher. You don’t go to IHOP and expect a Ruths’ Chris experience you expect an IHOP experience and if they deliver that or better they have done their job. Most of the time we are less expensive but deliver a higher quality experience for all the reasons mentioned above.
- What is your typical process for working with a new customer?
Phone or text introduction, quick review of needs, free in person review of the project. Then give a very specific quote with options if needed and a tight timeline. Continuous updates are the key and so many time we see this as a missing step. After the agreement is signed it kind of goes off the rails with the contractor diving in haphazard and mistakes are made, egos are bruised and both client and provider end on a bad note.
- What education and/or training do you have that relates to your work?
Our team has highly skilled professionals who have had years doing a variety of jobs from design to sourcing to swigging a hammer. Each person from James who is a licensed GC in multiple states to Zac who owned his own flooring company each role is managed by someone with years of specific experience.