The Connection Experts

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Introduction: **Now providing Starlink installations to areas "not serviced" by Starlink. Everyone can have Internet. Other satellite services not provided** While my company was originally founded to provide Virtual Reality solutions to clients, my passion and business eventually turned to networking and computer troubleshooting. I can speed up any home internet connection, and I can usually do it adjusting settings and utilizing equipment a customer has on hand already. I can turn a home that's never had internet into a Wifi 6 Gigabit network (assuming appropriate provider available), I can install, set up software, and I will even work with the provider of your choice on the phone. I can do any form of computer repair including parts and software. I can do printer setup, monitor installation, TV installation, TV repair, drone repair, VR system setups, lighting system setups, etc.

Overview

Hired 25 times

Background checked

5 employees

6 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Venmo, and Zelle.

Social media

Facebook

Featured Projects

20 photos

Computer Repair
Computer Repair
What a great young man… Very great to work with, a
The VR Guy is knowledgeable, professional and extr

Specialties

Computer type

Computer issue

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Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Exceptional 5.0

16 reviews

5

100%

4

0%

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Read reviews that mention:

Beth C.

Sep 29, 2023

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Hired on Thumbtack

He got right to it and had my computer fixed up and even called our wi fi people to make sure all was okay. He was here when he said he would be and told me before he left that if I had anymore issues to give him a call. I would recommend him to anyone who needs help!

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Fida N.

Aug 29, 2023

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Hired on Thumbtack

I’m very thankful for the computer service Mr. Jackson has provided me . His is highly knowledgeable in his field, resolved all the issues I was having problems with in good time. He was very patient in explaining and guiding me to understand what I needed to know. He was prompt in arriving on time and accommodating with the hours I had picked. I highly recommend him to anyone needing support with computer issues.

Details: PC • Laptop • Computer not turning on • My home, venue, etc.

Computer Repair

Joe C.

Sep 26, 2023

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Hired on Thumbtack

They say you can only get two out of three when it comes to service, value, and quality. Eric proves otherwise and nailed all three. I had an obsolete home network system that needed serious upgrading. Eric provided the options, explained it all in non-techy words, and made recommendations for my particular situation. He traveled two hours to get the necessary parts and then returned and installed the new system flawlessly on the same day. He was even able to get my non-functioning home security system back online. Great experience, and in this day and age, so refreshing to have a service provider who is fully dedicated to their client and enjoys what they do. Recommend without reservation.

Details: Personal (Home) • Technology support • Router • My home, venue, etc.

Network Support Services

Norman R.

Sep 22, 2023

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Hired on Thumbtack

Figured out the problem and did a great job fixing it. Highly recommend his service if you are having any problems with your pc!

Details: PC • Desktop • Computer not turning on • At the pro’s location • My home, venue, etc.

Computer Repair

Steve C.

Sep 2, 2023

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Hired on Thumbtack

That VR Guy installed a Starlink dish on my roof, cleanly ran the cable through the house into my office. He set up a whole house mesh system that gives me amazing coverage over several acres of property. He also set up an 8 speaker Sonos system on the new network. He was thorough, persistent, and a creative problem solver. This was far from an easy project but That VR Guy’s demeanor and professionalism were refreshing. AAAA++++ Highly recommend and will use his services again.

Details: Personal (Home) • Network security • Network setup and installation • Router • My home, venue, etc.

Network Support Services

Credentials

Background Check

Eric Jackson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Honestly customers told me this was the rate I should be charging for the level of knowledge and skill I have. I appreciate they had and now continue to have that much faith in me
What is your typical process for working with a new customer?
I tried to get to know them and their communication style. I tried to figure out what their overall need is and their end goal
What education and/or training do you have that relates to your work?
I have a college degree but most importantly I have been actively doing this for almost 30 years challenging myself for fun hooking up networks, computer rebuilds, and stuff nobody wants to do the whole time

The Connection Experts

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