Ooh La La Beauty Boutique

I believe that this bad review is unwarranted. No one was rude to this client, she did call 30min before her schedule appointment and said that she couldn't make her appointment, I told her that we would reschedule her to another day but if she did not keep the next appointment she would forfeit her groupon because she didn't give a 24 hour notice. The coupon and our cancellation policy clearly states that you must give 24 hour notice on cancelling or rescheduling appointments. We rescheduled her then a few minutes later she called back and said she really did want to get her hair done that day so she came in at her regular scheduled appointment. NO ONE was rude just stated a policy to her. During her consultation my stylist explained to her that she had purchased a groupon that was for cut and highlights and that if she didn't want to see any roots with the amount of highlights (red and blonde) then she would need to purchase an extra basecolor or basebreak for $20 she did not want to purchase the extra color. She left seemingly happy with her service and I received an email stating that she was not happy, I asked her to come in for me to look at it. When she did come in she stated to me that her roots did not feel cold I simply explained to her that highlights do not touch the scalp that if she wanted scalp coverage then my stylist was right by offering her the add on service. I never said that I lost money with groupons I simply explained that what she was asking for was not part of the groupon price. I told her we would be happy to do a base break like my stylist had offered she then yelled at me! We had other costumers in the salon and I calmly told her that was her options. You must purchase the service for it to be guaranteed. I am truly sorry that she did not have a good experience at my salon or the other 10 salons that she stated that she has been to over the last few years.