FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, transparent pricing-no hidden fees or last-minute surprises. Once we assess the job, you'll receive a clear quote upfront. If we find anything unexpected, we'll always discuss it with you first before moving forward. We also offer seasonal discounts and bundle rates for multiple services. 10% off your first service call when you mention our Thumbtack profile.
- What is your typical process for working with a new customer?
We start by listening carefully to your needs, whether it's a quick fix or a major repair. After an initial consultation or walk-through, we'll diagnose the issue, explain the solution clearly, and provide you with a detailed, no-obligation estimate. Most jobs can be completed on the same visit, depending on parts and complexity.
- What education and/or training do you have that relates to your work?
Our technicians are fully trained and certified, with ongoing hands-on training to stay up to date with the latest tools, safety standards, and repair techniques. We bring a mix of formal training and years of on-the-job experience to every project.