FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call and diagnostic fee is $95.00. Each additional appliance diagnosed during the same visit incurs a $55 fee. If you choose to repair your appliances with us, this fee will be included in the total cost of the repair, covering parts and labor. Essentially, you pay nothing extra for the diagnosis when you proceed with the repair. We prioritize the quality of repair above all. While we are open to discussing specific discounts on labor for large orders or special cases, please understand that our ability to offer discounts on parts is limited. This is because we commit to using only the highest quality components in our work, ensuring the best outcome for your appliances.
- What is your typical process for working with a new customer?
Our approach to working with new customers is both thorough and customer-centric. Initially, we engage in a detailed consultation to understand the specific issues you're facing with your appliance. This involves a comprehensive analysis of the breakdown, allowing us to accurately diagnose the problem. Our team, equipped with extensive knowledge and experience, then provides a preliminary estimate of the repair cost. This is not just a quote, but an informed advice based on years of working with a wide range of major appliance brands. We believe in empowering our customers with the right information, helping them make informed decisions about their appliance repair needs. Our goal is not just to fix your appliance, but to ensure you are fully aware of the process and comfortable with the proposed solution.
- What education and/or training do you have that relates to your work?
• Our technicians' experience in appliance repair significantly surpasses the founding date of our company. • We have consistently employed experienced, knowledgeable specialists from the outset, ensuring high-quality repair and maintenance services. • Our team members are not just skilled but come with a solid foundation in appliance repair, bringing invaluable expertise to every job. • We take pride in the stability and consistency of our workforce – there has been no turnover or loss of staff since the company's inception. • This continuity in our team ensures consistent, high-quality service aligned with our company's values and standards. • Our technicians hold certificates and licenses for refrigeration systems. • They bring over 5 years of experience working with major appliance brands.