FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our minimum service call is $99. The diagnostic fee may be higher depending on the complexity of the work, but it is always applied toward the total if you proceed with the repair. Pricing is clear and transparent — no hidden fees.
- What is your typical process for working with a new customer?
First, I provide a consultation by phone or online to gain a deeper understanding of the problem. Then I schedule an on-site diagnostic visit. The diagnostic service has a separate fee (starting at $99), and this applies to every customer — whether new or returning. After the diagnostic, I provide a precise estimate and explain the repair options. If you choose to move forward, I will take a deposit toward the repair, order and replace parts if needed, and finish the job. The remaining balance is collected only after the repair is completed and approved by the customer.
- What education and/or training do you have that relates to your work?
I have 1 year of professional experience in appliance repair. I completed specialized courses in appliance repair and electronics, and I continue training through manufacturer programs (Samsung, LG, Whirlpool, etc.). I regularly update my skills to stay current with the latest technologies and repair methods, ensuring customers receive reliable and up-to-date service.