Gemstone Solutions Property Management and Realty

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Zip code

Duration of management needs

Management needs

Monthly rental income

About

Our service exists to facilitate joy by making property ownership less burdensome and landlord-tenant relationships more peaceful. We are a small, full service, fully licensed and insured real estate firm. As a member of the National Association of Realtors, we are held to the highest standards of ethics, communication, and accountability. We will deliver personal and attentive service. We are the eyes and ears that you need to protect your real estate investment. We take pride in our commitment to prompt, professional communication. We do our absolute best to ensure that each client and each tenant receives the same care and attention that we would love to have ourselves.

Overview

Hired 14 times

Background checked

6 employees

10 years in business

Business hours

Sun8:00 am - 5:00 pmMon8:00 am - 5:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2017

Services offered

Property type

Homes

Apartments

Commercial

Mixed use

Number of properties

Multiple properties

Single

Monthly rental income

$1,000 - $2,500

$2,500 - $5,000

$5,000 - $10,000

$10,000+

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

91 reviews

5

96%

4

2%

3

0%

2

0%

1

2%

Read reviews that mention:

Vocal M.

Mar 6, 2025

•

From Google

I wanted to take a moment to thank the professionals at Gemstone Solutions Property Management and Realty in Franklin, TN for the kind and professional service we received for the past two years as renters.Everyone knows how stressful relocating to another state can be....especially when you know absolutely no one. That was our situation several years ago. Bottom line, Gemstone was the answer to our prayers on so many levels.For starters, Luis Castellanos was truly wonderful in helping us secure a rental property in Franklin. He took care of the myriadof questions and detailsthat come with the territory of relocating with grace and patience....which, unfortunately, is rather rare these days. Once we got in the home, he was always available to listen and resolve any issues that came up.Also want to thank the Director of Operations, Tamara Diaz. There were times when I thoughtI might be driving her crazy, but she was always kind and professional, and went above and beyond my wildestexpectations. Unlike many other leasing agencies, she and her team would advocate for their renters - which is truly rare. We had not rented in over 35 years, and with relocating to a new state, it was so refreshing to have someone who understood how circumstances can change - and how to help when situations like that arrive. We were amazed at how she handled the situation, and we will be forever grateful.Bottom line, the professionals at Gemstone are just that: professionals. This review is the least I can do to show our sincere appreciation for their advocacy and support when life takes a wild turn!Give Gemstone Solutions a call if trying to find a quality rental home or anything else regarding Real Estate! They will do their utmost to provide the best service possible! They will not disappoint!

Gemstone Solutions Property Management and Realty's reply

Thank you so much for the kind words! I am so glad to hear that you and your rental property have been well taken care of by our team!

Y W.

Dec 19, 2024

•

From Google

Gemstone Solutions Property Management and Realty's reply

Amy b.

Mar 29, 2017

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Hired on Thumbtack

Gemstone Solutions Property Management and Realty's reply

Property Management

Andy W.

Dec 5, 2016

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Hired on Thumbtack

We posted our need for services on Thumbtack and Matt Phillips was prompt and courteous in getting back with us. When circumstances caused us to delay getting started, Matt was the perfect balance of persistent and patient, not crowding us for a response, but occasionally letting us know he was there to help. Although we just have one small rental house for him to manage, we have been treated like a very important client, and all calls and emails have been promptly returned. Best of all, Matt found us some fantastic tenants -- and very quickly. We have been impressed with how professionally each step of the process has gone so far, and we look forward to working with Gemstone.

Property Management

Chris J.

Sep 4, 2016

•

Hired on Thumbtack

Gemstone Solutions was a great discovery. Matt Philips was quick, professional, caring, and competent in the handling of our property. Thanks!

Property Management

Credentials

Background Check

Matthew Phillips

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We typically charge a standard percentage of the monthly collected rent for monthly management services, one of the lowest in the industry, accompanied by the best service.
What is your typical process for working with a new customer?
We will arrange a visit to the property owner's home to discuss the potential client's needs. At that time we answer any questions the property owner has regarding our services - from our full service marketing, 5-point screening process, lease execution, move-in and day-to-day management.
How did you get started doing this type of work?
I enjoy serving others and making their lives easier. This industry quickly proved to be a perfect opportunity to do just that everyday. Facilitating joy is our mission. We do this by making property ownership less burdensome landlord-tenant relationships more peaceful.

Gemstone Solutions Property Management and Realty

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