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Brian was knowledgeable and honest, what a welcome relief. We had other companies that acted as if we had to begin repairs that day. Brian was professional and explained what our options were. The repair estimate was much much better than any other that we had gotten. Olshan will be doing the repairs on our house.Jun 4, 2019Review from Google
I am writing this review for the Knoxville Office of Olshan. Jason Boyd and his crew repaired our foundation issues and did outside foundation work in addition so that no water issues would happen in the future. We were very pleased with the work. Jason was extremely professional and conscientious, ensuring all aspects of the work were performed to our approval. Over 5 years later, we still have no water issues. We recently asked him to review a drainage issue at our daughter's house. It was, thankfully, not serious. I was so pleased, but not surprised, that they told us how to fix it and did not trump up a big job that wasn't needed. I trust Jason and Olshan for any of our foundation needs and would not hesitate to recommend them to anyone. Finally, we found someone to fix our issues the first time!Apr 4, 2019Review from Google
Trustworthy company, excellent work! I first spoke and met with Joyce. She was so knowledgeable, honest, and down to earth. A straight-shooter who didn't try to suggest unnecessary add-ons that would otherwise increase the estimate. The proposed solution was logical and even- as in, no single area seemed over or under supported. My father is an engineer so I know about these things!! The map she provided was also great and helped us know where beams and support systems were going to be placed. The crew that worked on our home consisted of Trevor, John, Jason, Bryson, Tim, Corey, and Terry. They were great guys. Worked hard and got the job done. They were very friendly with our two dogs (who viewed them as personal play dates). I appreciated that as our dogs would run around outside, the guys helped me look out for their safety. One morning a snake was on the front porch and as the dogs ran over, Tim, picked it up and took it to the wooded area as the others kept the dogs away. I would not have been able to deal with that on my own! The job was going to take 3 days but took 5; anyone who would complain about that, is, well, a little out of touch with reality. Each home is different and there are uncontrollable variables that these guys have to deal with. I'm more pleased that they didn't rush! Our large foundation repair is now complete and we're satisfied. Site is clean and nobody left empty bottles or trash. We recommend Olshan, no question. Thanks guys! Best to you all!May 6, 2019Review from Google
Fighting the urge to write a novel on this. Long story short, TERRIBLE internal communication, poor follow through, and subpar customer service. With this many gaffes before the project, I couldnt imagine actually letting them work for me. Waited 3 weeks for an appointment, they came out that day and said they had to reschedule because it was more than a single day project. (FYI, they are the ones that quoted one day) Told them I didnt mind it taking 2 days and they said they couldnt because they had an appointment tomorrow????What about MY appt today? Guess they are busy enough that they dont need my business. Glad I cancelled the work.Apr 18, 2019Review from GoogleOlshan Foundation Repair - Nashville's reply
Hello Mr. Watts, we take feedback like yours very seriously and have escalated your case to our Quality Assurance team for further review. Upon an initial inspection, it does look like we experienced some communication issues internally on our end. I can assure you that instances like yours are not common, but in your case, customer service was not up to Olshan standards. We are not always perfect, but we genuinely strive to offer the best customer service possible. If there is anything we can do to make things right, please contact email@example.com. I can assure you that the team assigned to your project will work tirelessly to ensure your installation goes smoothly.
Darryl and his crew did a great job. I can not say enough about Darryl. He was nice, professional, and has a great work ethic. He definitely knows how to fix any problems associated with foundations.Jul 1, 2019Review from Google