Genuine, Professional. Sam made us feel like his own friends!!! When I needed a roof inspection, Sam came out 2 days earlier than expected. He explained what he found and with his experience and knowledge, we were able to work with our insurance to replace the roof. His crew arrived early to start the job, and they were very friendly. They had to remove 2 layers of old roof and it was very hot out. Even so, they were able to finish the job the same day, with a good cleanup. We called Sam the next day about some materials left behind, and some stains on our siding from old roof debris falling on it. He sent someone the very next day to pick up materials and clean the stains. We appreciated that prompt customer service. We have already recommended him to neighbors and realtors that witnessed the great job Complete Roofing did!