FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our $100 diagnostic fee covers a professional inspection to determine exactly what's wrong with your unit and provide an honest repair estimate. Proceed with the repair -> No diagnostic fee Decline the repair -> Diagnostic fee applies No hidden fees, No surprises. Just honest, professional service.
- What is your typical process for working with a new customer?
Our process is simple and transparent: We schedule your appointment at a time that works best for you. A certified technician arrives and performs a complete diagnostic. You receive a clear explanation and repair estimate. If parts are available, repairs are often completed on the spot. If parts are needed, we order them and complete the repair as quickly as possible.