FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, competitive, and designed to save you money compared to full replacements. Every project is unique, so we provide free, no-obligation estimates based on the size of the job, condition of the surface, and the finish you choose. Whether you're resurfacing a bathtub, refinishing countertops, or updating kitchen cabinets, we’ll work with your budget and never upsell you on services you don’t need. No hidden fees—just honest pricing and high-quality results.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and designed to give you confidence from start to finish: Initial Conversation – We start with a quick call or message to review your project and understand your needs. Expectation Setting – We walk you through what to expect, including timelines, prep work, and finish options. Detailed Quote – We’ll email you a clear, customized quote for your approval—no pressure or hidden fees. Scheduling – Once approved, we schedule your project at a time that works for you. Completion & Payment – After the work is completed to your satisfaction, payment is due. Our goal is to make the process easy, professional, and stress-free—from the first conversation to the final result.
- What types of customers have you worked with?
We’ve worked with a wide range of customers, including: Residential clients in single-family homes looking to update their kitchens and bathrooms Property managers and landlords of multi-family homes and apartment complexes Commercial clients, including offices, retail spaces, hotels and salons Schools, churches, and community facilities needing durable, cost-effective updates No matter the size or scope, we bring the same level of professionalism and attention to detail to every project.