Marshall Cleaning Service

Knoxville, TN

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About this pro

How does your service stand out?

Professional, reliability, and follow through. Marshall Cleaning Service serves it's customers always putting them first. Marshall is committed to doing it right, each and every time.

What do you enjoy about the work you do?

Marshall Cleaning Service enjoys meeting new people and providing excellent service; making a difference in their lives.

Location

Knoxville, TN 37923

Background check

Complete

Years in business

11

Number of employees

5

Times hired on Thumbtack

120

Reviews

55 Reviews
  • Ann D. Apr 17, 2017
    House Cleaning
    Verified Review
    Pretty good job!
    Good job. Not super happy with hardwood floor as the product used left a film I can see tracks in after I roll m walker over the floor. Otherwise, everything looks great.
  • Douglas D. Mar 30, 2017
    Carpet Cleaning
    Verified Review
    carpet cleaning
    I needed my carpet cleaned. Marshall responded that day and cleaned my carpet the next day. The tech was friendly and professional. I got a discount on the price because of a sale.
  • Penney W. Mar 7, 2017
    Carpet Cleaning
    Verified Review
    Will use again
    Carpet cleaning for a listing. Carpet came out looking good and the serviceman Jason was very professional.
  • Tara M. Aug 22, 2016
    Carpet Cleaning
    Verified Review
    Great job, very knowledgeable and efficient, priced as quoted and sincere customer service! I will use them again.
  • Vickie G. Jul 12, 2016
    Carpet Cleaning
    Verified Review
  • Meredith C. Jul 6, 2016
    Carpet Cleaning
    Verified Review
    Did a good job! Have lots of information on how to keep carpet clean.
  • Sarah B. Jun 29, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    They did a good job getting the dirt out of my gutters but I found a lot of debris including nails and screws in my lawn and on my patio. I was under the impression it wouldn't create another mess by cleaning up this one. When I scheduled it, they told me they would call the day before so I could pay in advance but I didn't receive a call.
  • BETTY K. Jun 28, 2016
    House Cleaning (One Time)
    Verified Review
    I was very disappointed in their service. I was assured several times that the cleaning crew would communicate with me. They arrived 1 1/2 hours late and never called. One of the ladies didn't seem to be well and should not have been working. I called the office to request they not stay over the 4 hours I had paid for in advance. I was concerned since they took long "breaks". I was told that the cleaning crew had told the office that the house wouldn't take but about 3 hours. They did leave after 4 hours and did not clean 4 rooms due to "lack of time". Communication was extremely poor. I was never notified when they left. I had to call to find out. Overall, I would not call them again.
  • Mike P. Jun 19, 2016
    Gutter Cleaning and Maintenance
    Verified Review
    Good communications with client
  • Linda C. Jun 17, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Marshall cleaned several pieces of upholstered furniture and an area rug. They arrived on time and completed job in a timely manner. The items look great!
  • Lori O. Jun 5, 2016
    House Cleaning
    Verified Review
    Courtney's team was great. Came in asked what I wanted and went to work. I will use them again. I will ask for Courtney's team because I now know what I want will be done. I have told family and friends abut my experience and plan to use a house cleaning as a gift. Thanks a lot.
  • Ann M. May 28, 2016
    House Cleaning (One Time)
    Verified Review
    Deep cleaning... Fantastic job. Will definitely use them again
  • Andrea R. May 19, 2016
    Carpet Cleaning
    Verified Review
    EXCELLENT CARPET CLEANING. DEFINETLY WILL USE AGAIN
  • Chris F. Apr 28, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Kevin C. Apr 22, 2016
    House Cleaning (One Time)
    Verified Review
    Good work performed, attention to detail and genuine interest in my satisfaction. I will use them again.
  • Laurie H. Apr 14, 2016
    Pressure Washing
    Verified Review
    Very good job. House is 11 years old and has never been power washed before. Stains left but was not washer's fault. All-in-all, house looks very good.
  • Lauren D. Apr 12, 2016
    Steam Cleaning
    Verified Review
    I came to Marshall Cleaning Service with one very simple task - to remove a couple pet stains and remove the odor from a small area (under 300 sq feet). My older dog has been going through some health issues and urinated on our brand new carpet. This is unlike him so we wanted to get the carpet cleaned quickly to avoid occurrence. I asked multiple times if Marshall Cleaning Service could remove the odor and stain. They said they felt confident to do so if given the chance. I bought a UV light the day before they came out to show them exactly where the stains were and to ensure removal. However, once Marshall Cleaning Service left, the cleaning smell went away, and the urine odor returned. Also, the young man who did the cleaning stated the stains would not be removed (this was AFTER he completed the cleaning). I checked with my UV light while he was there and sure enough, the stains are still there. That's pretty sneaky business practice to complete the cleaning THEN tell me your cleaning service won't remove stains. So, I had to pay for the stains to remain and the urine odor to return? We would not recommend this group for carpet cleaning.
  • Tanner G. Apr 3, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Honestly a very terrible job for $250 dollars. I was having to tell them what to clean and the entire house had to be redone. Never will I use them again.
  • Dana C. Mar 22, 2016
    House Cleaning
    Verified Review
    Arrived early and worked hard.
  • Lea B. Mar 21, 2016
    Apartment Cleaning
    Verified Review
    Was able to schedule an appointment for the next day and received great service.
  • Tim D. Mar 16, 2016
    Tile and Grout Cleaning
    Verified Review
    Hired to clean the grout, the service a was good and professional but a some areas were missed and we had to handle ourselves given timing. I would rehire but would ensure the details were covered.
  • Janet W. Feb 8, 2016
    House Cleaning (One Time)
    Verified Review
    Found Marshall on thumbtack. Very satisfied. The only problem was Jeanette came alone. She had problems finding someone to help her. She stayed longer but was not able to finish.
  • Brent B. Dec 17, 2015
    Carpet Cleaning
    Verified Review
    Fair pricing. Reliable. On time. Well done.
  • Tom J. Dec 15, 2015
    House Cleaning
    Verified Review
    Their team arrived on time and got right to work. They did a great job and they were very polite. We will continue to use them.
  • Ron W. Dec 6, 2015
    Deep or Spring Cleaning
    Verified Review
    Very detailed cleaning, did more than I ask for. Would us them again
  • David R. Nov 16, 2015
    House Cleaning (One Time)
    Verified Review
    Great job very through
  • Candice C. Nov 3, 2015
    Carpet Cleaning
    Verified Review
    They never showed up
    Brian M. Nov 9, 2015

    Marshall submitted a quote to you and asked you to provide additional information so we could schedule your service. We never heard back from you with the information. I am sorry that service was not provided however we did not hear back from you.

  • Cheryl M. Oct 16, 2015
    Deep or Spring Cleaning
    Verified Review
    Everything was wonderful. Would use again :)
  • Susan L. Oct 10, 2015
    Gutter Cleaning and Maintenance
    Verified Review
  • Patricia H. Oct 10, 2015
    Carpet Cleaning
    Verified Review
    Arrived an hour late. Wasn't able to get the machine started which took another 20 minutes. Knocked the wall with his wand and scraped the paint. Did not give me a receipt.
  • Ellora D. Sep 23, 2015
    Carpet Cleaning
    Verified Review
    Quick response, detailed and personable to work with. They showed up on time and worked quickly... great work guys!!! Would definitely recommend... affordable too!
  • David B. Aug 15, 2015
    Carpet Cleaning
    Verified Review
    Outstanding work, done professionally and punctually.
  • Drew C. Jul 22, 2015
    Carpet Cleaning
    Verified Review
  • Heather H. Jul 11, 2015
    Carpet Cleaning
    Verified Review
    They were prompt and did a great job. The only thing is I never received a receipt and was told one would be emailed to me.
  • Janine A. Jul 8, 2015
    House Cleaning
    Verified Review
    Jeannette communicated through the whole process, worked around my schedule, and did a fantastic job.
  • Tracy W. Jul 6, 2015
    Pressure Washing
    Verified Review
    Brian called me immediately when I posted that I would like to have my house pressure washed. He came out the same day within a few hours after he replied to my post. He did a wonderful job. He also washed my sidewalks and they look great.
  • Jerika N. Jul 5, 2015
    Carpet Cleaning
    Verified Review
  • Brooke J. Jun 30, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    they came a day early without notice after I planned to take off work to be there. I would not recommend.
  • Sara D. Jun 20, 2015
    Rug Cleaning
    Verified Review
    Very pleased with the quality of work done and the professionaiism of the tech who cleaned my area rugs.
  • Kim T. Jun 11, 2015
    Carpet Cleaning
    Verified Review
    Brian did an excellent job cleanimg the condo unit. He treated several stain areas and the pet odor treatment was effective.
  • Pat E. Jun 10, 2015
    Deep or Spring Cleaning
    Verified Review
    I asked for a housecleaning job in certain areas of the house before family arrived. Jeanette arrived on time and was very professional and personable. She completed the jobs I asked her to and did a great job especially on the floors. I have already booked a return visit in 2 weeks to do the deep cleaning. Thanks Jeanette for a job well done!
  • Robin W. Jun 9, 2015
    Carpet Cleaning
    Verified Review
    My carpet looks great,I never dreamed it would look so great.I will defiantly will use Marshall ' s Cleaning Service again.The young man who did my job was very mannerful.
  • Katherine L. Jun 8, 2015
    House Cleaning (One Time)
    Verified Review
    she was very nice and did a good job on the baseboards vacuuming floors and rugs and dusting (what furniture she did dust); however she left everything out, as if when the hours were up she just dropped everything and left. the dusting was partially done, it didn't look as if the 2nd bathroom had even been attempted and didn't look like the floor had been mopped. I liked her a lot but won't be asking her back.
  • Haley O. May 22, 2015
    House Cleaning (One Time)
    Verified Review
    Brian did a great job on our carpet and Jeannette did an awesome job a cleaning our house. They were professional and and very detailed. We originally only hired Jeannette to clean then she recommended Brian to come clean the carpet and we are so glad he did!! I would definitely tell anyone to hire them!
  • Amanda J. May 12, 2015
    Steam Cleaning
    Verified Review
    He was kind and professional. Showed up on time and did a great job.
  • Christi C. Apr 28, 2015
    Carpet Cleaning
    Verified Review
    Polite, very thorough, and great service! Outdid My expectations actually!
  • Jessica L. Apr 16, 2015
    Carpet Cleaning
    Verified Review
    Great job!!! Removed stains no one has before. On time. Efficient and friendly to the point!!!
  • Don C. Mar 20, 2015
    Carpet Cleaning
    Verified Review
    Scheduled for moring appointment and keep pushing it back till it ended up a 3 pm appointment. Cancelled and went with another company
    Brian M. Apr 10, 2015

    Marshall Cleaning Service is committed to excellence. We give every customer an opportunity to expand their services as we always want to make sure we arrest all of their dirt! Although we cannot always be perfect in our scheduling when this happens, we work very hard and strive to communicate well during the process. Marshall communicated with you at least 2-3 different times during the day by phone and or text to make sure you were in the know. I apologize that it did not work out. The last thing we would ever want is for your dirt to avoid being arrested and for you to lose trust in us. Please accept our apology again and a 20% discount good for any of our services good through August 2015.

  • Amy P. Mar 6, 2015
    Carpet Cleaning
    Verified Review
    The service was exceptional and the cleaning was great. I won't use anyone else again.
  • Mathew T. Feb 4, 2015
    Carpet Cleaning
    Verified Review
    Went out of way to schedule as soon as possibly could. Cleaned everything thoroughly and even got out some old stains other treatments hadn't gotten out!! Highly recommended!
  • Angela L. Dec 29, 2014
    Carpet Cleaning
    Verified Review
    My carpet was in awful shape and Brian managed to make it presentable again!! Great job!!! I also want to say I left my door unlocked for them without meeting them first! I know I took a chance but it was worth it. Everything was fine.
  • Blair D. Dec 16, 2014
    Carpet Cleaning
    Verified Review
    Brian was on time and did an excellent job. There were some stains that had been in the carpet for years but he got them up. I would definitely use him again.
  • Carol C. Nov 8, 2014
    Carpet Cleaning
    Verified Review
    On time, courteous, affordable and even helped me with something I couldn't reach. Much appreciated, will hire again for other jobs especially pressure washing.
  • Whitney C. Nov 7, 2014
    Carpet Cleaning
    Verified Review
    Very good service, Brian showed up right on time and worked diligently to get the carpet areas cleaned. Most stains came out although some deeper ones did not. Would recommend.
  • Evan C. Oct 14, 2014
    Brian cleaned each of our three bedroom carpet floors as well as our stairs to the basement. He also treated two paint stains successfully. Each area was noticeably cleaner. The care he took in caring for our carpets was exemplary.

Q&A

What is your typical process for working with a new customer?
We will communicate through Thumb Tack, Texting, Email or Phone - whatever our client feels most comfortable with.
What education and/or training do you have that relates to your work?
IICRC Certified Training.
What types of customers have you worked with?
We have worked with all sorts of various customers meeting a wide range of needs. We serve both residential and commercial properties. Real Estate Agents Land Lords Vacant Properties Churches Offices Businesses Show Rooms Hair Salons Apartments Town Homes
What advice would you give a customer looking to hire a provider in your area of work?
Don't allow price to determine your decision. Realize that every Carpet Cleaning Company is not the same. Take a few minutes and read reviews. Ask lots of questions. Hire a company with a great reputation that is passionate about serving people.
What questions should customers think through before talking to professionals about their project?
Here are just a few questions to think about when hiring a Carpet Cleaner... How many bedrooms do I want cleaned? How many closets do I have that need cleaned? Do we have any stairs that need cleaned? If so, how many steps? Do we have any landings? Do we have pets? If so, are there any "pet issues" the cleaning company will need to know about? Are there any "spots" or "stains" that the cleaning company will need to know about? Do I want to invest in making my home smell awesome by purchasing deodorizer? Do I want to invest in protecting my invest by purchasing Scotchgard Protection? Do I have any Area Rugs that need cleaned? Do I have any furniture that needs cleaned? Do I have any Tile & Grout that needs cleaned? Do I have any Hardwood Floor that needs cleaned? Do I know my schedule and availability for having my home cleaned?