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Wonderful experience, I will highly recommend Eddie to anyone needing remodeling or maintenance!Feb 5, 2020Verified
The absolute worst subcontractor experience I’ve ever had. Completely incompetent, but pretended to know how to do the job. Took 22 hours of labor to mount two box newels (should have taken at max 2-3 hours to do this), one of which installed incorrectly and spaced 3 feet of balusters 2” apart instead of the standard 4” center. AVOID AT ALL COSTS. Don’t accept jobs you know nothing about. No one wants to pay for you to learn how to do the job via the internet while getting paid—not to mention you destroyed an expensive oak box newel and hand rail. Even after “reading the instructions” you still did it wrong. In fact, you shouldn’t be reading instructions on the job, you should know what your doing before the job. Also, show up with the correct tools for the job and don’t lie about what work has been completed. Finally, threatening to beat up your customer will never be received well. Buyers be aware, if you use this guy and don’t like the work, you may find yourself being threaten.Dec 5, 2019VerifiedAll Hands Remodeling & Maintenance's reply
Since Thumbtack won't remove this Customer and there rating from my account I must respond to this review. This Customer trolls these sites hiring 2 to 3 Handymen a day all for the same job which causes mass confusion amongst the Subcontractors. An the projects he's listed as needing done are not ready to be started. Example: Ad said he was needing 100sg ft. of carpet and 180sg.ft of hardwood flooring neither of which were ready due to the fact the still needed painting an Trim installed. we wasted a full days work the 1st day because of double booking Handymen for same job and him not being there to solve the issue. So the customer was billed for this as this was time that was taken away from us being on another job. Customer also wanted Hardwood flooring fixed as it had several squeak's. the Customer then chose to a method that required special materials to fix. However this couldn't be done this way due to the way the Hardwood flooring had previously been installed (not by us). As for The Handrail that customer was needing installed. None of what he said was correct about the work that was performed. His bill for 22 hours was for a half a day list time due to double booking and confusion and the customer not having the proper hardware to install handrail which caused more lose of time due to having to go get the Hardware. As an employer I have helpers who are working with me and have to paid as well. I can't afford as most People/Handymen/Subcontractors can't to show up to a job site that and lose a a days pay due to Customer double booking, not having project ready or not having the proper Hardware needed for the job. Most of us have a helper whom has to be paid and Most of us(Hopefully all of us) have insurance and workers comp that we also have to pay. Which is why we add a 2 hr minimum to any work provided so we can cover these things along with payroll and supplies. So his total bill reflected total hours spent on job. As far as his accusation to me wanting to beat him up. I wouldn't be in business at all if this was the case. After taking this particular job and parting ways with the Customer I ask Thumbtack to look into him cause I myself have ran across 3 other Handymen who have dealt with this customer all with the same result. One of which has yet to receive payment for work rendered. So this message is more to Handymen who may fall victim to this man. He wants work done for free and expects Sub contractor to not charge for any lost time due to him not having the projects ready or correct Hardware need for the job. I have a Signed and Dated document from this customer agreeing to everything that had been done up to the point of him paying us. It wasn't until he was asked to pay that he had a problem. So again I ask Thumbtack to look into this Customer and remove him from the site. Due to his lack of professionalism, lies, and above all lack of honoring a signed and Dated agreement. Handymen/Subcontractors beware.
All work I've had done has been the utmost professional work. Just beautiful, complete, neatly done and he cleans up when he's finished! Most "professionals" I've had experience with did NOT clean up their mess! I am very hard to impress, but this work is impressive. Friendly, and can actually talk as he works--total concentration on his job WELL DONE. When he's finished, you know you won't have to call back due to shoddy workmanship. Perfection.Nov 13, 2019
- What should the customer know about your pricing (e.g., discounts, fees)?Competitive Rates, Can offer hourly rate or flat fee. 2hr minimum on any hourly rate job.
- What is your typical process for working with a new customer?Set a time for a face to face meeting to go over project details and discuss any additional problems or specific areas of interest. Provide a Free estimate, answer any questions or concerns the customer may have. Once everythings agreed upon provide customer with a copy of work order with detailed list of what's to be done and price.
- What education and/or training do you have that relates to your work?Army Veteran, 2 years Technical School for Building Trades, Flooring Installation Certification (Carpet, Vinyl, Tile & Hardwood/Laminate) and flooring subcontractor for 10years.