FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing model is already discounted. As the Homeowner's Advocate, we bring exceptional value with our services. We make sure you are satisfied and educated to make wise, informed decisions in the future, whether using our services or another.
- What is your typical process for working with a new customer?
We ask questions (usually via text) to begin the process of understanding our clients' needs. If still unsure of the nature of the issue, we will schedule an on-site consultation to see the situation in person. An estimate of how long the repairs/installation will take is then given, a date & time agreed upon, contact information is exchanged, and the job is scheduled. Using our texted messages and/or consultation notes, we may stop to pickup supplies or materials prior to the start date. Once we arrive on site, we again begin assessing the needs of the client versus the existing situation. We will determine the best approach to the task, and notify the client of any irregularities that need to be addressed. The task is completed, and the client is brought in to check the work. Any specifics that would impact future use are detailed.