We hired JD and Lynn (Complete Solutions) after getting three bids from Thumbtack. Our relative who has worked as a general contractor was there with us during these meetings, and advised us to hire JD and Lynn even though they were--being perfectly candid--a bit more expensive than the other bids we received. We are glad we did! Below we describe the project, and why we're happy with JD and Lynn.
This was a big project. A complete kitchen renovation to a kitchen that was built in 1987 and never updated. As you can see in the pictures, it was dark and closed off, and they turned three small and closed off rooms into one large and open and very functional kitchen. Here's more about what they did:
They helped us finish up the demolition (we did a lot of it ourselves, but they finished it). They built a new ceiling (raised it), moved water lines, moved electric outlets and switches, built a pantry, installed flooring, installed cabinets, installed dishwasher, installed lighting, installed oven--in short, a complete kitchen renovation. We could go on and on as to why we are glad that we hired them, but here are the highlights: (1) they are very professional from top to bottom, and are there to not just supervise others' work, but do the work themselves with their team; (2) the quality of work and attention to detail are phenomenal; (3) we are new at this, and they worked closely with us to make sure that we got the kitchen we wanted in terms of assisting with design, running to and from Home Depot, Lowe's, Ikea, etc., to make sure we had the materials that would work best for us, etc.; (4) they work hard, frequently staying past usual quitting time; (5) they are trustworthy, which is very important to us; (6) the quality of their work is good, and they will work it until it's right; and (7) it may seem minor until you're in the middle of a major project, but they cleaned up after they were done each day.
Things we learned that we would do differently if we had it to do over again. We would switch up the order in which we did the work (e.g., paint later on rather than first, etc.). We would work with them earlier to figure out what we want and need to try and help the project go more quickly. Along those lines, we would also be aware that sometimes things don't go according to plans (e.g., water lines being more difficult to move then expected), and so being flexible on timing/duration of project is important even if it takes a bit longer than anyone wants in order to make sure it gets done right. Fortunately, ours got done right and we are very happy with our kitchen.
We highly recommend Complete Solutions.