FAQs
- What types of customers have you worked with?
Janitorial services in Memphis, office cleaning, trash and recycle, vacuuming, restroom sanitation, dusting, floor cleaning, window washing.
- What advice would you give a customer looking to hire a provider in your area of work?
Here are a few questions to ask potential bidders for janitorial services in the Memphis area: Is your company a franchise? Franchisees can get valuable training and assistance from their franchisor. On the other hand, franchise fees can often create serious overhead costs for the franchisee, and you get no benefit whatsoever from that situation. Some franchisors even require the contractor to buy their cleaning tools and supplies through them, often at inflated prices. Of course we can't start naming companies that we think are "good and not-so-good" franchisors, but if you're considering getting a bid from a franchisee we suggest you Google "janitorial franchises" and do a little reading. Does your company buy or sell contracts? Some Memphis janitorial services don't do any cleaning -- they just bid on accounts and then sell them, or even lease them, for a profit. There are, unfortunately, quite a few horror stories out there of cleaning contracts being bought and sold numerous times without the customer's knowledge, with different companies and crews coming and going; and along with that, keys and alarm codes can come and go, too. What steps do you take to screen your potential employees? We recommend full background checks, of course. A quality background check will typically run about $50, and usually includes checking for criminal history, bankruptcy and liens, credit, sex offender check, and more. Other checks should include driving history, verification of social security number, personal references, work history, and proof of valid driver's license and auto insurance. Does your company have any lawsuits pending against it? A good question to ask every type of contractor. Can you have proof of insurance and bond faxed to us directly from your provider? Don't accept documents that aren't faxed directly from providers. And then when you get the documents, make a quick phone call or do a Google and verify that the fax number on the document really belongs to the provider. It's just too easy for people to fake things these days, and you really don't want to find someday that your cleaning service has been running without coverage. After you hire your new service, put it on your calendar to ask for fresh documents every (you pick the number) months.