It’s free with no obligation to hire
Hired 114 times
21 years in business
(Central Time Zone)
Mon - Fri
8:00 a.m. to 6:00 p.m.
Credit card, Cash, Venmo, Paypal, Square
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Photos and Videos
17 photos and 1 video
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Melanie is one of the best computer experts. I took my laptop which couldn’t be fixed by 3 different computer service, but she did a phenomenal job. 8 hours Job repairing my broken hinge and she charged me 200$ what a price, you can’t beat that.Feb 21, 2018Verified
I am very pleased with the level of service Melanie provided myself and my parents with! She was very helpful of letting us know the problems she encountered and the steps to required to fix the issues, with texts during each step of the process of completing our computer repairs! Very professsional service and quality! Very quick turn around on the repairs, I just couldn't be happier!Apr 29, 2017Verified
Could not be happier with our service. Very helpful (I am not a computer savvy person...she was very kind and patient with me), quick to respond, and knowledgeable. I would highly recommend to anyone needing any repairs done.Oct 6, 2016Verified
My computer was repaired in just 1 day. Melanie and Hisham are exceptional.Sep 25, 2015Verified
I loved working with both Hisham and Melanie. They were courteous, professional, friendly, and genuinely concerned about repairing my computer in a timely and cost-effective manner. I will not hesitate to call on MCS again in the future.Jul 9, 2015Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I charge $80 hour/min one hour for residential. Business pricing begins at $90. There is also a travel fee if driving more than 5 miles.
- What is your typical process for working with a new customer?Find out issue. Find out if they need remote or onsite support or would like to drop their computer off to us. In touch with client usually same day or within 24 hours for some type of update, even if there is none at all just to let them know we are still working on it.
- What education and/or training do you have that relates to your work?I read online articles (Pulse, PC World, Cnet, MacWorld, etc) and the only news I usually am on top of is technical in nature. I send out monthly newsletters(that sometimes go out every 6 weeks if I am too busy) that you can sign up for on my website. memphiscomputersupport.com