FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
**1. Flat-Rate Pricing (No Hidden Fees)** We offer **simple flat-rate pricing** — no percentages, no surprises. You’ll know exactly what you’re paying every month. --- ### **2. No Upfront Fees to Get Started** Unlike many companies, we don’t charge onboarding or setup fees. We only earn when we manage your property. --- ### **3. Maintenance Fee Transparency** We don’t mark up maintenance invoices. You’ll see the **actual vendor cost** — no hidden kickbacks or fees. --- ### **4. Discounts for Multiple Properties** Own more than one property? We offer **volume discounts** for landlords with **3 or more single-family homes** or **multi-unit buildings**. --- ### **5. Month-to-Month Contracts** We believe in earning your trust, not locking you in. All agreements are **month-to-month** unless you request otherwise. --- ### **6. Special Programs** We provide discounts for: * **Military and Veterans** * **Section 8 Landlords** * **Out-of-State Investors** managing 5+ doors
- What is your typical process for working with a new customer?
**Our 6-Step Process for New Landlords** ### *Simple. Transparent. Built for Peace of Mind.* --- ### **Step 1: Free Consultation** We schedule a call or virtual meeting to understand your property, goals, and pain points. > *You’ll leave this call with clarity and a plan—even if you don’t hire us.* --- ### **Step 2: Property Assessment** We evaluate your rental property (in person or virtually) to ensure it’s rent-ready or advise on upgrades to maximize income. --- ### **Step 3: Agreement & Onboarding** We send you a **simple, no-lock-in contract**. Once signed, we collect the keys, property info, and any existing tenant records. > *Our onboarding is fast—we can be managing your property within 48 hours.* --- ### **Step 4: Marketing & Tenant Placement** If the home is vacant, we handle: * Professional listing photos * Rental marketing across major platforms * Tenant screening (done in-house) * Lease signing --- ### **Step 5: Full-Service Management Begins** You get: * Rent collection * Maintenance handling * Monthly reporting * Tenant communication * Owner portal access --- ### **Step 6: Monthly Check-Ins & Owner Support** We proactively check in monthly and respond quickly to any questions or concerns. > *Out-of-state landlord? We specialize in remote, reliable communication.*
- What types of customers have you worked with?
Who We Work With We Manage Properties for Busy, Smart, and Growth-Focused Owners. Out-of-State Investors We specialize in managing Memphis-area properties for owners who live across the country. They love us because: We handle everything with clear, fast updates—no guesswork. First-Time Landlords New to rental property ownership? We guide you through every step, from leasing to maintenance, like a business partner. Busy Professionals Doctors, lawyers, business owners, and executives who want passive income without the calls, drama, or stress. Portfolio Landlords Owners with 3–100 doors who need consistent systems, strong tenant placement, and a team that treats every unit like it’s our own. Section 8 & Voucher Program Landlords We understand the paperwork, inspections, and timelines involved—and we know how to keep tenants and compliance in check. Inherited or Accidental Landlords If you’ve inherited a property or became a landlord by circumstance, we’ll turn your property into a profitable, low-stress asset.