FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
✅ Our $99 service call is applied toward your repair — no surprises, no hidden fees. ⏱️ We guarantee punctuality — if we’re even 1 minute late, the diagnostic is free. 💵 We offer fair pricing based on real OEM parts and certified labor. 🎖️ We offer special discounts for veterans, seniors, and repeat customers.
- What is your typical process for working with a new customer?
1. You reach out — phone, text, or quote request. 2. We schedule a visit (often same-day or within 90 minutes). 3. We perform a full diagnostic and explain everything clearly. 4. If approved, we repair on the spot or return with parts. 5. You get a warranty, receipt, and satisfaction follow-up.
- What education and/or training do you have that relates to your work?
Our technicians are factory-trained, EPA-certified, and have over 5 years of hands-on experience with major appliance brands like Samsung, LG, Whirlpool, GE, Bosch, Viking, Sub-Zero, and more. We constantly train on new models and technologies to stay ahead — including high-end, smart, and commercial units.