It’s free with no obligation to hire
Hired 477 times
48 years in business
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
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Upholstery and Furniture Cleaning
The team was very thorough in the entire process, including laying down pads to protect the floor. Was very pleased with the way the furniture looked after being cleaned. Everyone on the team (phone and in person) were very friendly and a pleasure to work with.Sep 14, 2019Verified
I dropped my two area rugs off with Steamatic and received them back about 1 week later, after they had each been cleaned multiple times and looked almost new! Overall, very pleased with quality of work and price point. Will definitely use them again in the future!Feb 10, 2020Verified
Basically, the carpets appeared as though the dirt was just stirred around and no stains improved.Mar 12, 2019VerifiedSteamatic Total Cleaning & Restoration's reply
Her carpets were cleaned almost a month ago on February 15th. The house was empty, they had just bought the house. She contacted me on March 9th stating that the carpets looked dirty and she was not happy. I told her that had she contacted me with 3-4 days of the initial cleaning I would have come back out to touch them up, but not almost a month later. I told her I would come out and reclean and would discount it but I could not do it for free a month later after she moved in and also with all the rain we had. We stand behind our work as all the prior 5 star reviews will contest to.
Duct and Vent Cleaning
Thorough and prompt to arrive. The guy cleaning up the actual vents left a nice mess for me in my master bathroom sink, but I still give them 4 stars because the duct work were cleaned out very well. Wish I could give 5 stars.Apr 6, 2019Verified
Excellent customer service and communication! My carpets look great! I highly recommend!Jul 18, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?No, every customer is different and every home is different. We price our job on a per customer basis. It is customized to their needs and expectations.
- What is your typical process for working with a new customer?I like to let the customer talk & let me know exactly what they want done. Once they have explained every thing to me, then I ask questions to make sure I understand what their expectations are. After that I give them a firm price quote and explain to them that the only way our price will change is if they, the customer, either add on an area or item or take one off. We do not price gouge and we do not swap & bait like some other companies do.
- What education and/or training do you have that relates to your work?We are Certified with the IICRC which is the Institute of Inspection Cleaning Restoration Certification company. Our certifications are in carpet cleaning, furniture cleaning, mold remediation & applied structural drying, along with water & fires restoration.