It’s free with no obligation to hire
Hired 467 times
47 years in business
(Central Time Zone)
Mon - Sat
8:00 a.m. to 7:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
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Very polite techs and answered all my questions. Clean hot water freshened up my carpet and sanitized it,great price as well!Sep 13, 2017Verified
They were on time, in fact called to see if they could come early. They were quick about their business and my carpets look very clean. Would most definitely recommend themJul 14, 2017VerifiedSteamatic Total Cleaning & Restoration's reply
Thank you very much Darlene. Have a great weekend and please let me know if there is anything else we can do for you. Mary
Mary returned my initial phone call very quickly and set up an appointment to clean the carpets in the house we just purchased. She called to confirm the day before the appointment, and was very flexible when it looked like the house wouldn't be ready by the time the appointment was set for. We made a tentative appointment for a later date, but she kindly allowed me to have the original appointment time again when the problems that were holding things up were solved. The workers were professional and courteous, and did a good job. The house smelled fresh and clean when they were done, and I am confident the carpets are very clean.May 22, 2017VerifiedSteamatic Total Cleaning & Restoration's reply
Thank you very much Abby. I was happy that we were able to still come out per the original appointment. Hope your son enjoys his new home. I will pass on your kind words to my crew. Thanks and let me know if there is anything else we can do for you or your son. We also clean air duct, tile & grout, furniture and area rugs. Mary
They cleaned all my carpets which included lots of stairs. They were professional and did a great job. All stains were removed! I will definitely use them again.Oct 29, 2016VerifiedSteamatic Total Cleaning & Restoration's reply
Thank you very much Monica! Please let me know if there is anything else we can do for you. Have a great week. Mary
They cleaned our entire upstairs carpet, stairs and chair and did a fantastic job! Very responsive and quality work.Mar 27, 2017VerifiedSteamatic Total Cleaning & Restoration's reply
Thank you very much Joe :-) Please let me know if there is anything else we can help you with & tell all your friends! Thanks again. Mary
- What should the customer know about your pricing (e.g., discounts, fees)?No, every customer is different and every home is different. We price our job on a per customer basis. It is customized to their needs and expectations.
- What is your typical process for working with a new customer?I like to let the customer talk & let me know exactly what they want done. Once they have explained every thing to me, then I ask questions to make sure I understand what their expectations are. After that I give them a firm price quote and explain to them that the only way our price will change is if they, the customer, either add on an area or item or take one off. We do not price gouge and we do not swap & bait like some other companies do.
- What education and/or training do you have that relates to your work?We are Certified with the IICRC which is the Institute of Inspection Cleaning Restoration Certification company. Our certifications are in carpet cleaning, furniture cleaning, mold remediation & applied structural drying, along with water & fires restoration.