FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Not complicated. We only charge for what we are cleaning. We measure the square feet in every room requested. The more square feet we clean the less we charge per square foot. We do not spot clean though. Our minimum charge is $120 and that covers 350 square feet. We do charge extra for specialty stain removal, pet urine odor removal, sanitizer and scotch guard application.
- What types of customers have you worked with?
Most of our clients are everyday busy families who want to maintain their home and protect their investment. If you have carpet in your home and you want to get the most use out of it we recommend a cleaning every 6-12 months. We do a lot of pet urine odor removal as well. Over the counter products are not as effective as our odor removal products and powerful truck-mount cleaning process. We have customers who are very concerned about the environment and they appreciate our "Green" non-toxic cleaning solution. We also have large commercial accounts that rely on us to keep the carpet and upholstery in great shape and provide a clean image for their customers.
- Describe a recent project you are fond of. How long did it take?
I cleaned for an elderly woman in Madison TN recently. She has been experimenting with several companies over the past several years and she has been very disappointed, even ripped off. She is on a fixed income and limited in her mobility but she is very aware of her surroundings. She had years of dust build up along her baseboards, corners and behind doors that other cleaners neglected to clean. I spent double the amount of time and effort to make sure she would not have to worry about searching for her next cleaning company. It feels good providing excellent service to people who have been completely disappointed in the past with other companies, and this is a common thing. I am proud to say she will now be a life long customer of TNT Chem-Dry.