I used Mr. Mover for a local move of the furniture, washer and dryer for my house, less than 10 miles, in the Antioch area. Jason was very pleasant on the phone for the scheduling and answered all my questions about certain pieces of furniture. Jason stated that I would receive a reminder call the day prior to the move, but that did not occur. I called him to confirm the move date and time the day before in late evening. Dustin was in charge of my move, and he was very pleasant and polite. However, he was the only full time employee, the other 2 movers were day workers and neither of them had any identifying clothing or badges. There were several issues during the loading of the furniture, and I spoke with Jason on the phone reagrding them. Issues were resolved. On delivery of the furniture, they found that a leg was broken on the dining table during the transport. Dustin removed the leg and said that it would be repaired and brought back and installed in four days. Jason never phoned me about the status of the dining table repair himself. I had to call him to get the status after a week, and it took 2 messages, and calling several numbers before I could reach him. Also, the washer and dryer were not padded during the move, and the washer was scratched in several places. I had to point out that the washer water lines were connected incorrectly to the hot and cold lines, and that the hose washers were not used. That issue was corrected before they left. The mattress for one bed is solid white, and they did not wrap it in plastic, so there is a huge grease stain on the end of the mattress from the truck floor. I pointed out to the movers that they should wrap everything - especially the ends of the mattresses that will sit on the truck floor. The movers were very good about placing the furniture where I wanted it, and made sure that the hardwood floors were not damaged / scratched.
I would recommend that Jason and Dustin train their help to wrap all sides of all fabric items, alter the method of transporting dining and other tables, and wrap all applicances that are moved.