Apr 21, 2015
Garage Door Repair
Thank you so much for fixing my electric gate .It was almost impossible to find anyone that can do that kind of work .You all not only fixed it, but made it hassle free . I love the "yes we can do that " attitude..you did and it was affordable.thank you again !! Karen Stephenson
Jan 14, 2015
Garage Door Installation or Replacement
Really great company. Great work and reasonably priced.
Feb 25, 2014
Garage Door Repair
GarageWorks quoted one price, performed a great repair, gave an invoice for another price, then tried to fight me on why there was a difference. My money was refunded, after considerable debate.
I have uploaded copies of my correspondence with GarageWorks (summarized below) here: http://i.imgur.com/WkOLD7f.png
4 stars for repair, 0 stars for customer service. I was told that the quote was $75 for a service call. When I inquired whether they could repair 2 doors, there was just a response that they could be out soon. I perhaps incorrectly assumed that a service call would cover whatever service would be done during their time out their plus any parts.
The repair individual serviced both garage doors, which were no longer adjusted correctly for the weight of the doors.
When I received the invoice, it stated a charge of $110 for a service call. I asked the individual who sent the invoice (the same person who did the repair, not the same as the individual I communicated with on Thumbtack) why the price discrepancy between my quote and the invoice, I was told that the charge was $55 per door, which had been discounted from normal prices. When I asked about the quote again, I did not get a response rapidly and had to follow up. I then was told he was not aware of the Thumbtack quote and he could ask his partner about the quote. I would have thought my repeated request for detail would have necessitated the two of them talking.
When I then turned to my Thumbtack contact, I was told he would have to speak to his partner about what work was done. This took time as they could not reach each other. When we spoke on the phone, I was told I should be happy that the price wasn't higher. When I quoted the Thumbtack quote for a "service call" versus the bill that said "service call", I was told that other providers would have been more expensive.
Again, the service was good, but to say that a service call is $75, then deliver a bill for a service call at a different price, then tell me it was discounted based on per door repair, then tell me I should be happy is poor customer service.
In the end GarageWorks refunded the $35 difference, but I am not sure I would use them again.
Garage Works was recommende to us by a friend.We were so pleased with replacement of our garage door by this very reliable and friendly company.
Replied to Henry W. - Oct 28, 2013
Thank you very much! Word of mouth is our number one way of advertising. Thank you for the nice review. -Casey
Jan 30, 2013
Great company to work with. They installed the two doors exactly when they said they would and at the cost they quoted. Love the new doors and love that I didn't have to do a thing! Highly Recommend!
Oct 8, 2012
Fast response. Quality, professional work. Recommended!
Aug 10, 2012
did a good job. would use them again
We've had great service from Casey and GarageWorks. We had a kind of unusual situation with the configuration of our garage door opener. Instead of installing it hanging from the ceiling as usual, he had to install an opener that was positioned on a wall - a side mount opener. We had a problem with the mechanism after a few months. I was afraid Casey would charge us for coming out to fix it because it had been a couple of months after installation. But he didn't charge us anything for the repairs. He said he'd always make things right and he did. We really appreciate his honesty and work ethic. Thanks!
Mar 25, 2011
Great company to do business with! Our garage door opener unexpectantly gave out and we called Garage Works in the morning and they were here on the spot that afternoon to install a new opener. The work was flawless, Mike, the service man was extremely polite, knowlegable and helpful. I would recommend this company to anyone needing their services!
Casey was GREAT... super guy, super work... would highly recommend Casey and GarageWorks to anyone.