FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Every commercial quote is built around the property, so we don't use flat rates. Price depends on building height and access (rope access, lift or ground level), the number of windows or square footage, how often the work is done, and site conditions like heavy staining or construction debris on the glass. We start with a free on-site estimate and send a written proposal with the scope, schedule and price. We also set up recurring maintenance schedules for commercial properties.
- What is your typical process for working with a new customer?
It starts with a free walk-through of your property. Then we send a written proposal with the scope and schedule, plus a written workmanship guarantee, with terms spelled out in each proposal. Before work starts, we send a certificate of insurance and complete vendor onboarding (we're NetVendor credentialed and RealPage and OPS Merchant compliant). We plan around your tenants' day, keep your property manager, maintenance team and engineers updated while we're on site, and send photos and video of the work when we're done.
- What education and/or training do you have that relates to your work?
Our own crews do the work, and they're experienced in rope access window cleaning on buildings of 30+ stories, lift work, commercial pressure washing, and caulking, sealant and gasket replacement. I'm Ross Gielow, the owner; I have a business degree in management and marketing from Chapman University, and we're members of BOMA Nashville and the Greater Nashville Apartment Association.