FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our hourly rate is $85 per hour. Some cases are able to be quoted on a flat rate fee rather than an hourly rate.
- What is your typical process for working with a new customer?
We start our case intake process by learning about your case and the goals the client is looking to achieve. Once this information is collected, we will email our services agreement for the client to sign. Upon receiving the electronically signed agreement, we open the case file and get it on the calendar. While working on your case, you will receive updates by either a phone call, email, or text message. Upon completing your case you will receive a detailed invoice, an investigation report and video if part of your case.
- What education and/or training do you have that relates to your work?
All of our investigators are required to have a minimum of five years of experience as an investigator. Additionally, all of our investigators are licensed in the State of Tennessee. What this means to you is that all of our investigators are experienced, passed a state written test, and have gone through both a Tennessee Breau of Investigations and Federal Breau of Investigations background check.