FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What is your hourly rate? Our standard hourly rate is $50 per hour. This generally includes two cleaning professionals working together to ensure efficient and thorough service. Do you offer any discounts? Yes, we offer discounts for recurring residential cleaning customers: Monthly Clients: Receive a 5% discount on your total bill. Weekly Clients: Receive an 8% discount on your total bill. Are there any additional fees? Travel Fees: There may be additional fees for locations outside our standard service area. Please contact us for details. Specialized Cleaning Fees: Extra charges may apply for specialized cleaning services such as post-construction cleanup or hazardous material cleaning. Cancellation Fees: We charge a fee for last-minute cancellations or rescheduling. Please notify us at least 24 hours in advance to avoid this fee. Do you offer free estimates? Yes, we provide free estimates for larger or more complex jobs. Contact us to schedule an estimate. What payment methods do you accept? We accept various payment methods including credit cards, cash, checks, and online payments. When is payment due? Payment is due upon completion of the service unless other arrangements have been made in advance. Do you offer any seasonal promotions or package deals? We periodically offer seasonal promotions and package deals. Please check our website or contact us directly for current offers. How can I get a personalized quote? For personalized quotes tailored to your specific needs, please contact us directly. We’ll be happy to discuss your requirements and provide a custom quote.
- What is your typical process for working with a new customer?
At Davis Janitorial, we have a well-defined process for working with new customers to ensure their needs are met and they receive the highest quality of service. Here’s a step-by-step overview of our typical process: 1. Initial Contact Inquiry: The process begins when a potential customer contacts us via phone, email, or through our website. Information Gathering: We gather basic information about the customer's needs, including the type of service they are looking for, the size of the space, and any specific requirements or preferences. 2. Consultation and Assessment Free Consultation: We offer a free consultation, either over the phone or in person, to discuss the customer’s cleaning needs in detail. Site Visit: For larger or more complex projects, we may schedule a site visit to assess the space and understand the scope of work better. Customized Plan: Based on the consultation and site visit, we create a customized cleaning plan tailored to the customer’s specific needs. 3. Detailed Quotation Estimate: We provide a detailed written estimate that outlines the services to be performed, the frequency of cleaning, the number of cleaners required, and the total cost. Transparent Pricing: Our quotation includes a clear breakdown of all costs, including any potential additional fees for specialized services. 4. Agreement and Scheduling Service Agreement: Once the customer approves the estimate, we finalize the service agreement, outlining the terms and conditions of the service. Scheduling: We work with the customer to schedule the cleaning services at a convenient time, whether it’s a one-time service or a recurring arrangement. 5. Service Delivery Team Assignment: We assign a trained and experienced cleaning team to the customer’s project. Quality Cleaning: Our team arrives on the scheduled date and time, equipped with the necessary cleaning supplies and equipment. We follow the customized cleaning plan to ensure all specified areas and tasks are addressed. Attention to Detail: We focus on thoroughness and attention to detail, ensuring a high standard of cleanliness. 6. Quality Control and Feedback Inspection: After the cleaning service is completed, we perform a quality inspection to ensure all tasks have been completed to our high standards. Customer Feedback: We encourage customers to provide feedback on our services. This helps us understand their satisfaction level and make any necessary adjustments. 7. Follow-Up and Ongoing Support Follow-Up: We follow up with the customer after the initial service to ensure they are satisfied and address any concerns or additional needs they may have. Regular Check-Ins: For recurring customers, we conduct regular check-ins to maintain a high level of service and make any necessary adjustments to the cleaning plan. 8. Continuous Improvement Customer Relationship: We strive to build long-term relationships with our customers, ensuring they receive consistent, reliable, and high-quality cleaning services. Feedback Implementation: We continually seek and implement customer feedback to improve our services and meet evolving customer needs. By following this process, Davis Janitorial ensures that each new customer receives personalized, professional, and high-quality cleaning services tailored to their specific needs.
- What education and/or training do you have that relates to your work?
At Davis Janitorial, we pride ourselves on the professional training and experience of our team. Here’s an overview of the education and training that our team members have undergone to ensure we provide top-quality cleaning services: 1. Professional Cleaning Certifications: Our team members hold certifications from recognized cleaning industry organizations, such as the International Sanitary Supply Association (ISSA) and the Cleaning Management Institute (CMI). Specialized training in various cleaning techniques, including carpet cleaning, floor care, and green cleaning practices. 2. Safety and Compliance Training: Comprehensive training in safety protocols and the proper use of cleaning chemicals to ensure the safety of our clients and our team. Compliance with OSHA (Occupational Safety and Health Administration) standards and guidelines. 3. Ongoing Training Programs: Regular participation in ongoing training programs to stay updated with the latest cleaning methods, tools, and industry best practices. Attendance at industry conferences and workshops to continuously improve our skills and knowledge. 4. Experience: Our team brings years of hands-on experience in residential and commercial cleaning, ensuring efficient and effective service delivery. Specialized experience in handling unique cleaning challenges, such as post-construction cleanup, deep cleaning, and move-in/move-out cleaning. 5. Customer Service Training: Training in customer service excellence to ensure a positive and satisfying experience for our clients. Strong focus on communication skills and responsiveness to client needs and feedback. By investing in the education and training of our team, Davis Janitorial ensures that we provide reliable, high-quality cleaning services tailored to meet the specific needs of our clients.