The Maid Quarters, LLC

"The Customer" respectfully this isn't the exact truth of how it actually happened, If we had done such a bad job they why would someone email afterwards asking for the next appointment and confirming that. Spoke with her within 30 minutes of home being finished and she said everything looked great, She laughed about the bedspread said it was fine they fixed it but really only thing she mentioned was a little wash cloth she had in her kitchen, She said she pointed out a few things on her inspection walkthrough with the team which was the entry light, the bedspread which the team quickly fixed. Honestly the house was a bit rougher than customer had explained however we are professional cleaners we can handle it just had allot of residual dust in the air. It didn''t get like that in 3:25 mins so its going to take 2-3 cleans through the home before we can get that dust under control. The bathrooms were tough, the top work and blinds were caked with layers of dust. 1st time through customers home so after completed we had her do an inspection walk through at the end just because we know the customer knows there home best. ( so many variations of how everyone does their bed linens, its a learning curve) She pointed out the entryway light fixture which was cleaned but dust was in the air of the home that its just going to land and take a few cleanings to get that dust level down. The 1 star review came 32 days later after we cleaned for her on Nov 7, 2014 as she emailed me a third time in a very hateful way and mostly hateful towards my team members that I felt perhaps we might not be the right fit for her moving and emailed her very kindly and said this happens from time to time. We are all about meeting customers needs and expectations from a cleaning perspective but she was just hateful to the team and to me thats when I felt it was best to part ways this is when she got mad and started leaving 1/2 truth and bad reviews. It sad because we are great people and have a great cleaning company.