FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate pricing that includes discounts for add-on tasks
- What is your typical process for working with a new customer?
1. We say hello, "hello". 2. Learn about your problem and the relation to your home. 3. Offer a solution that comes with a price. 4. You either except or deny. If you except then we either do the work now since we have a fully stocked truck. Have you seen our trucks? Big! Or....it's a larger job not just a simple task and we plan out schedule that works. 5. We clean up and most of the time like we were never there. 6. We invoice by email and you can pay by any conventual method or financing over $1000. 7. You leave a five star review any and everywhere your little heart desires because now you know what a Thorough Plumber is.
- What education and/or training do you have that relates to your work?
Other than years in the plumbing trade.... hmmm nuclear power plants. Does that relate?