FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer fair, upfront, and transparent pricing. Our team includes licensed and highly experienced tradespeople. We charge a modest trip fee for diagnosis and evaluation, but if we're hired to complete the work, that fee is waived. No hidden charges—just honest, quality service.
- What is your typical process for working with a new customer?
We start by understanding the issue at a high level, and if needed, follow up for more details. Once we have enough information, we’ll coordinate a convenient time window to visit your home. One of our technicians will arrive, assess the issue, and provide the necessary service or estimate for next steps.
- What education and/or training do you have that relates to your work?
Our team includes licensed professionals in plumbing, HVAC, and general repairs. Our master plumber has over 30 years of experience in both residential and commercial work, and oversees quality across our team to ensure top-tier service.