FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on the run time for the embroidery or the price of the printing setup and cost of the printing. We do not charge setup fees for embroidery on any run over 12 pieces, and our art setup fees are minimal/non existent when we are given and existing design. Screen printing requires screens, setup at $20 per color per placement, and we do not charge for separating or art setup. Delivery in our Area is free, and delivery/shipping nationwide is either via your company's shipping account or via standard ups/usps charges.
- What is your typical process for working with a new customer?
Quotes generally start with a submission of the desired logo or design by email. We then send a catalog of apparel matching the customers requested apparel type (shirt, hats etc.) with the rice confirmed and based on the designs run time on the machines or print cost. We make a sample of the design and email it for approval, order and pickup the apparel same day and begin decorating.Orders above 12 items are usually invoiced online for 50% on apparel purchase/ 50% on delivery. delivery or shipping is usually within 48 hours of art approval. We then ask for your honest feedback.
- What education and/or training do you have that relates to your work?
Our lead Artist holds 2 degrees, one in fine art and one in digital art, and they are continuing their education to stay current. Our field changes with every software update, and we do our best to stay current. Our Production personnel have decades of experience in the promotional industry,