- What should the customer know about your pricing (e.g., discounts, fees)?
If the job takes longer than expected, I don't charge more. I try to stick to my quoted price- no surprise charges!
- What is your typical process for working with a new customer?
I like to go over your options with you so you can make an informed decision. Sometimes appliances are so old, it doesn't always make sense to spend the money to fix them.
- What education and/or training do you have that relates to your work?
I hold a National Appliance Service Technician Certificate, which is not required but it gave me the foundational knowledge I needed to start several years ago.