A note to our community regarding COVID-19. Learn more
Secret Simple Computer Repair
Secret Simple Computer Repair

Secret Simple Computer Repair

Top Pro

Offers remote services
Offers remote services
contact for price

Select a service
Zip code
Computer issue
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: I focus on excellence in every repair of slow computers as I cast the demons out of most Macs and Windows PCs sameday. I respond within a timely fashion, doing what I say I am going to do, with over a decade of documentation, 1000+ happy clients, 1500+hrs of tech knowledge, and the power of my list of contacts. Helping people overcome their technology problems and how that effects every area of their lives for the better is my passion that keeps me going daily. :)
Overview

Current Top Pro

Hired 277 times

Background checked

License verified

1 employee

14 years in business

Payment methods

Cash, Check, Credit card, PayPal, Square cash app

Social media

Facebook, Instagram, Twitter

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Jul - Dec

Jan - Jun

All year

All year

Current Top Pro

Featured Projects

25 photos

  • Macbook Hard Drive Upgrade

    Computer Repair

  • Slow Dell Desktop Computer

    Computer Repair

Specialties
Computer issue

, , , , ,

Computer type

,

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.8

201 reviews

5
91%
4
5%
3
1%
2
1%
1
2%

Read reviews that mention:


Michael k.

Computer Repair

A 70 year-old retired musician, anything but tech savvy, needs the excellent services of a guy like Shane. I must heartily recommend Secret Simple computer repair. Like I said, 5 big stars.
Mar 19, 2021
·
Verified
Elaine A.

Computer Repair

Got the best advice on our telephone chat. Fortunately, my problem was resolved and I didn't need to have my computer repaired at this time. Complete honesty and helpfulness. I will definitely keep the contact info for my next computer catastrophy. 😊
Jan 10, 2021
·
Verified
Justin S.

Computer Repair

Shane is 100% top notch master of his craft. I have had other techs that only know this or know that and they might have been pretty good. Shane is a true computer wizard he not only did what he came for I had some other needs I was struggling with and he went out of his way and spent multiple hours getting everything working correctly just troubleshooting one thing at a time and I had a ton of things going on that were causing major harm to my business. Ever since he came it’s so simple and he explains wry thing so well on my level without making me like I should know this stuff he related and I’ve had him over a couple times and he I extremely professional, efficient, mastermind, a master at his craft and all aspects including macs, pc’s, apps, advertising and I plan on having him come over on a regular basis to keep improving my systems and we were even able to save me a ton of money on all aspects and see where I was spending money effectively and where it was not affective and or hurting my business. I don’t know why they only let you choose three out of 5 boxes he should have 100 all checked off! Y’all should be paying him! No words to explain how grateful and thankful I am for his time and his personalization in every aspect can’t wait to find out what else he can do. If you choose anyone else to solve any issue related to any kind of tech, advertising, repair, professionalism the list doesn’t end. Bottom line he is vital to my company and I pray I get the chance to work with him on a regular basis. Absolute and Total Master Pro Wizard and just a great person on top of that. He really does care as well. One of a kind is an understatement... Million Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️♾🙏
Nov 15, 2020
·
Verified
Nick I.

Computer Repair

Amazing. I didn’t find thumbtack and Secret Simple until I already tried other repair guys and Secret Simple with Sean is the the only one that could solve my issue. Got it to me quick at a great price. Thanks for saving my HP!!!
Apr 15, 2021
·
Verified
Bradley G.

Computer Repair

I’ve worked with macs forever. I have fixed almost everything so if I have to ask for help, it’s likely going to be tossed. My 2009 MacBook Pro has a patched version of Catalina on it, working fine, until I made a guest user. It would stop in the middle of a coded screen startup afterwards. I couldn’t enter recovery mode from a usb drive to restore from backup or wipe and reinstall. I couldn’t enter target disc mode to try from another computer. It was a lost cause. It also stumped Shane. He was surprised by how stubborn the computer was. What can be done if it won’t enter recovery mode? Shane was more stubborn than the Mac though, so eventually Shane returned my MacBook Pro reinstalled with patched Catalina. Great value, great communication, and impressive resilience. Give him the tough ones!
Apr 9, 2021
·
Verified
Credentials
License

License Type: Legal Service Contract - Sales Rep (TX)

Background Check

Shane Anciso

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Flat rate based on years of experience, most of the time starting at $75, and rarely by the hour.

  • What is your typical process for working with a new customer?

    Phone call, text the address, confirm appointment, meet client, work around pets, children, environment, parking, and guests. Usually resolve issues onsite in less then 4hours, on average 2hrs.

  • What education and/or training do you have that relates to your work?

    Years of training hands on since 1999 working on neighbors' computers. Training as a Identity Theft risk management specialist. Worked over a year hands on with remote support agencies on troubleshooting tech related issues for several states for over a year.

Not what you’re looking for?

No problem: we have pros for every job.