Secret Simple Computer Repair
Secret Simple Computer Repair

Secret Simple Computer Repair

Offers remote services
Offers remote services
contact for price

Sorry this pro can’t do your job, but we know other pros who can.
Introduction: I focus on excellence in every repair of slow computers as I cast the demons out of most Macs and Windows PCs sameday. I respond within a timely fashion, doing what I say I am going to do, with over a decade of documentation, 1000+ happy clients, 1500+hrs of tech knowledge, and the power of my list of contacts. Helping people overcome their technology problems and how that effects every area of their lives for the better is my passion that keeps me going daily. :)
Overview

Current Top Pro

Hired 383 times

Background checked

1 employee

15 years in business

Payment methods

Cash, Check, Credit card, PayPal, Square cash app

Social media

Facebook, Instagram, Twitter

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2016

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2017

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2018

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2019

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2020

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2021

Featured Projects

29 photos

  • Macbook Hard Drive Upgrade

    Computer Repair

  • Slow Dell Desktop Computer

    Computer Repair

  • Shane is 100% top notch master of his craft. I hav

Specialties
Computer issue

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Computer type

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

242 reviews

5
93%
4
4%
3
1%
2
0%
1
2%

Read reviews that mention:


pro avatar
Greg B.
Jul 19, 2022
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Hired on Thumbtack

Hired on Thumbtack

My son had a laptop that would not boot up. Shane came the same day we contacted him and confirmed that the circuits were not getting any power. At that point he told us he was pretty sure the unit needed to be replaced and did not charge us anything. In addition, he took the laptop with him and further confirmed the condition of the laptop the next day. Shane is quite knowedgeable and efficient and I highly recommend him for any computer diagnosis and/or repair. I will certainly use him for any future computer needs.

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Secret Simple Computer Repair's reply
Was grateful to be of service and save you time, money, and a trip in traffic, while pointing you in the direction of what to get your son moving forwards. Data was safely wiped from the computer and scrapped for parts while keeping it out of the landfill. Keep in touch! :)
Computer Repair
pro avatar
Robert j.
Jan 18, 2022
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Hired on Thumbtack

Hired on Thumbtack

I reached out for my father in law and they went above and beyond to work around his schedule. It turned out it was time to upgrade his computer and the process was made super easy for him. My mother in law even got her desktop optimized and sped up when she didn’t think it could be done. Will definitely use Secret Simple Computer Repair in the future!

Details: PC • Laptop • Computer not turning on • My home, venue, etc.

Computer Repair
pro avatar
Sara W.
Oct 14, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Shane was able to migrate my old Mac to my new Mac. He installed necessary anti-virus protection on my new Mac and four other devices. He also installed Microsoft office and transferred all my files, documents, photos even my outlook saved folders. He answered all my questions easily for me to understand. Shane worked steady and professionally until the job was completed. I highly recommend Shane for computer repair, migration and updates!!

Details: Mac (Apple) • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair
pro avatar
Eddie C.
Jun 11, 2022
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Hired on Thumbtack

Hired on Thumbtack

Went above and beyond with my reparation project. He assisted me with making sure that my components were placed correctly and also provided me with software suggestions and additional tips for preserving my build. During the reparation he made sure to contact me when he found anything major about the computer so that I was always aware of what was going on. Definitely recommend!

Details: PC • Desktop • Computer not turning on • My home, venue, etc. • At the pro’s location

Computer Repair
pro avatar
Trina R.
Aug 5, 2021
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Hired on Thumbtack

Hired on Thumbtack

Shane responded quickly to my request and set an appointment with me to fix my laptop. He was very communicative throughout the process, showed up on time (actually a little early :) and was able to diagnose & repair my laptop pretty quickly. It is obvious Shane is knowledgeable and experienced! I would definitely call him again when in need of computer repair.

Details: PC • Laptop • System error or blue screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair
Credentials
Background Check

Shane Anciso

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Flat rate based on years of experience, most of the time starting at $75, and rarely by the hour.

  • What is your typical process for working with a new customer?

    Phone call, text the address, confirm appointment, meet client, work around pets, children, environment, parking, and guests. Usually resolve issues onsite in less then 4hours, on average 2hrs.

  • What education and/or training do you have that relates to your work?

    Years of training hands on since 1999 working on neighbors' computers. Training as a Identity Theft risk management specialist. Worked over a year hands on with remote support agencies on troubleshooting tech related issues for several states for over a year.

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