If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Tier One Garage Door Service is a locally owned and operated garage door supplier serving Austin, TX and surrounding areas since 2019. We provide same day and 24/7 emergency garage door repair and installation for residential and commercial properties.
Emergency calls for 30-90 minutes arrival have an emergency fee of $50-$100
Our services include broken torsion spring replacement, garage door cable and roller repair, off track door repair, garage door opener installation, and full garage door replacements.
We focus on fast response, professional workmanship, and long term reliability. Known as a trusted local garage door service, we are committed to quality parts, clear communication, and 100% customer satisfaction.
Overview
Current Top Pro
Hired 313 times
Serves Austin, TX
Background checked
7 employees
7 years in business
Business hours
Sun7:00 am - 11:00 pmMon7:00 am - 11:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
180 reviews
5
97%
4
0%
3
1%
2
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1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Brandon P.
Jul 31, 2026
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Hired on Thumbtack
Very positive experience. Nathan is obviously a top expert. I had various problems with the garagedoor and they were all fixed above my satisfaction. Highly recommend.
Details: Home
Garage Door Repair
Coby H.
Jun 17, 2026
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Hired on Thumbtack
Tier One did a very good job with my garagedoorrepair. Zach was very communicative and Nathan did a great job with the installation. They gave me pricing options which helped out to decide which was the best path for us to go. I would definitely recommend them in the future.
Details: Repair • Motor opener • Aluminum • Home
Garage Door Repair
Nagaraja R.
May 15, 2026
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Hired on Thumbtack
Nate was awesome! He replaced the entire garagedoor spring within a very short time and tuned the rest of the system. Definitely would hire him again!
Details: Drum or torsion spring • Aluminum • Home
Garage Door Repair
Michel C.
May 18, 2026
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Hired on Thumbtack
Nathan was prompt and professional. Came out on a Sunday evening within 2 hours of being called. Diagnosed the issue and repaired as discussed.
Details: Repair • Track or rollers • Fiberglass • Home
Garage Door Repair
Keifer P.
May 18, 2026
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Hired on Thumbtack
After getting a few other estimates, I reached out to Tier One Garage for a 3rd estimate. These guys were by far the most reasonable of the 3 estimates. Compared to the other quotes, they were about $600 cheaper that Precision GarageDoor and A1 Garagedoors. Also, they were able to come out the same day & repair my garagedoor assembly. He was very professional & explained everything to my wife & I in detail to where we could understand. The process was seamless & he was done in less than an hour. I would definitely recommend these guys!
Details: Repair • Drum or torsion spring • Fiberglass • Home
Garage Door Repair
Credentials
Background Check
ZACH KAPLAN
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is upfront and based on the specific issue with your garage door. We provide free on-site estimates, explain the problem clearly, and review your options before any work is done. There are no hidden fees or surprise charges. Pricing depends on factors like door size, parts required, and the type of repair or installation. We focus on fair pricing and long-term solutions, not temporary fixes.
What is your typical process for working with a new customer?
It starts with a conversation to understand what’s going on with your garage door. We then schedule a convenient time to come out for a free inspection and estimate. Once on site, we assess the entire system, explain what we find, and walk you through repair or replacement options. If you approve the work, most repairs can be completed on the same visit.
What education and/or training do you have that relates to your work?
Our technicians are trained specifically in garage door systems, including springs, cables, rollers, tracks, and openers. We stay up to date with manufacturer guidelines and best practices to ensure safe, proper installation and repair. Garage doors are under high tension, so experience and correct procedures are critical for safety and long-term performance.
