FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on the size of your space and the type of clean — standard, deep, or move-out. I’m transparent with pricing, and there are no surprise fees. I occasionally offer bundle deals or first-time customer discounts — just ask!
- What is your typical process for working with a new customer?
We’ll start with a quick consultation where I find out what type of cleaning you need — whether it’s a standard clean, deep clean, move-out, or move-in clean (I’ll help you figure that out if you’re unsure). Once I confirm what’s needed, I’ll set a clear price and confirm your booking with a $20 deposit. The day before your appointment, I’ll send you a text to confirm everything. On the day of your cleaning, I’ll text you when I’m headed over with an ETA, and again when I’m five minutes away so you have a full heads up. If you’re home during the cleaning, I’ll touch base with you when I get to the final stage — the floors. If you’re not home, I’ll send updates along the way, including photos or videos when I arrive and begin cleaning. At the end, I’ll provide proof of work, including a video showing that your home has been locked up properly (if applicable). A receipt can be sent upon request.
- What education and/or training do you have that relates to your work?
I’ve completed industry-standard sanitation and safety courses, and I stay up to date with best practices for both eco-friendly and heavy-duty cleaning solutions. Experience has been my greatest teacher — I’ve worked on everything from vacation rentals to commercial spaces now, apartments, houses, condos, and even RVs!