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Concrete Patio Addition
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This company was awesome! Pete came out to do an estimate (and I got 4 estimates) and was confident, professional and friendly. I was very comfortable with him and chose him to do the job. His assistant Clarissa, followed up with me each day by phone to ensure I was happy and if I needed to make any changes. She was in constant contact with Pete as well and showed up at the job site to lend a hand when needed. Pete and his employees did a fantastic job setting up and installing my 14' x 23' concrete patio. I can't say enough good about them. I will definitely work with them again, this time to build a rock sitting wall and some landscaping. I love their work ethic, and they work very hard, some days 12-15 hours. Hire them!Apr 17, 2016Verified
Pete was great. I definitely will hire him again for my other projects.Sep 4, 2018Verified
Great service. I would recommend them to anyone. Great work and very affordable.Dec 29, 2017Verified
BioScapes insisted on half of the money for the project up front weeks in advance. I am not sure who would pay someone on Thumbtack upfront when they have no way of knowing if they will show up for the job once you have paid them or know if the work they will do is up to code and standards.Oct 30, 2017VerifiedBioScapes LLC's reply
Liz I explained to you that we work on a first come first serve basis. We did not do any work for you because you insisted on paying after the work was done. I spoke to you about this 1 month ago. Unfortunately we do not run our business in that manner. We have projects scheduled weeks out. The deposit ensures that every clients project is on the schedule and completed in a timely and fair manner. We have been in business for a very long time and we have not had anyone complain about our process or our work. I also communicate with all clients through out the entire process which is what sets us apart from the rest. We also can provide excellent references. You can read reviews and see our work at www.bioscapers.com
Concrete Repair and Maintenance
Pete provided excellent service. I hope to hire him for another job soon. I would highly recommend him.Dec 30, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Because no project is ever the same, we unfortunately do not offer standard pricing for our services. However, in many cases we can provide estimates on some types of projects with basic information and a few photos.
- What is your typical process for working with a new customer?My process begins with getting to know my customer's need. I actively listen to what my customer wants to do. Once I have a thorough understanding of what needs to happen, I begin to develop a solution. I make recommendations based on the customers feedback. Copious notes are taken during our initial meeting. In most cases, I make a professional recommendation regarding a solution and provide a quote on the spot. Once the customer accepts our proposal and makes their deposit, we schedule their project. We set our customers expectations in regards to their project timeline, materials logistics, scheduling, and installation. I provide my personal cell phone where I can be reached with questions regarding their project. I am available to our customers as much as possible, if I am ever unable to respond, a customer service rep is able to answer nearly all questions as well. We don't complete a project without a customer walk through or a final approval from our customers. We make sure to get it right the first time.
- What education and/or training do you have that relates to your work?B.A. 2010 - The University of Texas at Austin 2017 - Certified ICPI (Interlocking Concrete Pavement Institute) Concrete Paver Installer 2015 - Class 1 Nursery Floral License - 0713981- Exp 3/31/2017 2015 - Texas Certified HUB (Historically Underutilized Business) Contractor, Exp 2/26/2019 Pending - ISA Certified Arborist Pending - TNLA Texas Certified Landscape Professional