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9 years in business
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12:00 a.m. to midnight
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We had a 40 passenger bus booked for months with a specific iteneray. A few days before te event, we were told the bus broke down and had to switch to a 28 passenger and a limo and split the group up. They were to arrive by 3pm. The limo was on time and the bus was said to be 20 min late. After 1/2 an hour when said bus was called, we were told another 40 min. 2 HOURS later with 34 kids standing in the heat (one girl passed out) the bus finally arrives. THIS IS UNACCEPTABLE!May 18, 2014Austin Bus Adventures's reply
I completely agree. This past Saturday was the biggest prom day of the year, and when the bus you were scheduled to be on broke down, we had to scramble to get some kind of replacement. I feel that most companies would have just cancelled and not worked as hard as we did to find you a last minute substitute party bus. The fact that the bus we found was late is unacceptable and I will be contacting you to discuss a refund of the time you were not able to use. I will also find out why the bus was late and fix the issue. In addition to a refund, I would like to offer you 10% off a future booking.
You can't imagine how perfect and fun the time will be transporting you and your group on this bus! I highly recommend anyone looking for a good time getting a group to and from a certain location - use these guys. Totally professional drivers who are still laid-back and want to make sure you have an enjoyable experience. They will work with you to make sure your group is comfortable, safe and having an amazing time all at once. I highly recommend them for Hill Country wine tours. Thanks Chris and Shaun - you guys are the best!Nov 3, 2011
I've been on this bus several times and always had a great time. Highlighted by courteous drivers, punctuality, and great rates, their service is second to none and the bus itself is amazing! I will always use Austin Bus Adventures in the future and recommend them to any of my friends. They offer unique services complete with a party planner...if you're considering using a party bus for your next event, call these guys!Nov 2, 2011
Really and Adventurous and memorable visit with E'm ...!...Rock Onn!!!Nov 10, 2012
- What advice would you give a customer looking to hire a provider in your area of work?Make sure there are no hidden fees and make sure whether or not the drivers gratuities are included in the price.