FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
🜲 Our project-based rate is $100 per hour for short-term or one-time support. Packages start at 10 hours and expire 30 days from purchase — no onboarding, no assigned assistant. Built for a specific project or a moment when you need extra hands. 🜲 For ongoing support, we offer memberships starting at 20 hours per month. Membership clients receive an assigned primary personal assistant, consistent in-home presence, and our Royal Harmony Handbook onboarding — a $600 value. Hourly rates are discounted based on commitment level and billed monthly. We're happy to help you find the right fit for your household.
- What is your typical process for working with a new customer?
We begin with a thoughtful intake conversation to understand your needs, preferences, and priorities. This allows us to recommend the right structure, whether that is project-based support or an ongoing membership. For recurring clients, a member of our leadership team guides the onboarding process. We gather detailed household, workflow, and preference information to ensure seamless support. This information is documented in what we refer to as the Royal Harmony Handbook, and shared internally so your assistant can step in confidently and effectively. Clients are then paired with a dedicated team member, with additional cross-training in place to ensure continuity and reliability over time. Our goal is to remove friction from the very beginning, so support feels steady, intuitive, and dependable.
- What education and/or training do you have that relates to your work?
All Queen of To Do personal assistants are W-2 employees, fully insured and background-checked. Our team completes a comprehensive, in-house training program that includes a structured curriculum, hands-on shadowing, and a supervised trial period. Training focuses on discretion, systems, communication, and real-world problem solving, not just task execution. We prioritize professionalism, judgment, and trust as much as technical skill.