Introduction: The services I offer include the following:
* Input inbound and outbound shipment information into database and maintain customers' files
* Document items shipped by entering shipping data, recording and identifying item and transport information
* Confirm shipping information by answering and relaying telephone, fax and e-mail inquiries
* Provide product information by responding to telephone, fax, and e-mail inquiries
* Verify and keep records on incoming and outgoing shipments and prepare items for shipment
* Examine outgoing shipments to ensure shipments meet specifications
* Compare identifying information and count, weigh, or measures items of incoming and outgoing shipment to verify information against bill of loading invoices, orders or other records
* Prepared and sorted documents, and identified and interpreted data to be entered
* Entered data from demographics into system accurately
* Contacted preparer of source documents to resolve questions, inconsistencies, or missing data
* Made necessary corrections to information entered
* Updated provider, claim and employer files as needed
* Responded to inquiries regarding entered data
* Filed or routed source documents after entry
* Answered incoming calls and routed calls to appropriate department
* Reviewed EOBs and filed appeals
* Entered payments, prepared financial reports, mailed out statements, and processed refunds