FAQs
- What types of customers have you worked with?
Weekly full service cleaning, billed monthly ($130 for most pools). Filter cleaning (DE/cartridge), recommended 2x annually ($80). Repairs are billed at a rate of $85 per hour.
A Better Pool Service
Introduction: At A Better Pool Service in Texas, it's our goal to serve all your pool care needs, from weekly maintenance, repairs, upgrades, renovations, and other special services, including emergency services.
A Better Pool Service currently offers repairs, upgrades and special services throughout most of the Dallas metroplex, including Dallas County, Denton County, Collin County and much of Tarrant County.
Overview
Hired 46 times
5 employees
18 years in business
Payment methods
Ask this pro about their preferred payment method.
Featured Projects
2 photos
Reviews
Good 4.1
17 reviews
5
59%
4
23%
3
0%
2
6%
1
12%
Roger B.
Jun 18, 2015
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Hired on Thumbtack
Hired on Thumbtack
Swimming Pool Cleaning, Maintenance, and Inspection
Nova M.
Mar 9, 2016
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Hired on Thumbtack
Hired on Thumbtack
Swimming Pool Cleaning, Maintenance, and Inspection
Jackie M.
Jun 21, 2016
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Hired on Thumbtack
Hired on Thumbtack
Swimming Pool Cleaning, Maintenance, and Inspection
Phillip M.
Nov 12, 2014
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Hired on Thumbtack
Hired on Thumbtack
"A Better Pool Service" was exactly what I was looking for in a pool service provider - honest, reasonable, professional, prompt, knowledgeable, and grateful. Samantha was a pleasure to work with via Thumbtack and phone. She was very helpful and did everything in her power to get me the service I needed at the cost I requested. Rick is the gentlemen who came by for the free estimate and returned to do the job the next day as promised. He completed the heater by-pass with ease and proceeded to give my pool a free inspection while fielding all my questions. A Better Pool Service will be the first call I make when any pool servicing needs come up in the future. They've earned my business in every sense of the word. Thank you!
Swimming Pool Repair
Benjamin W.
Aug 18, 2015
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Hired on Thumbtack
Hired on Thumbtack
Bought a Groupon to get my filter cleaned and an inspection. Just really wanted the filter cleaned. Scheduled an appointment for about a week and a half after I bought it. Was given a time between 2 and 4. Great! About 2:30 that day I called and asked if there was an update on when the tech would be out. Samantha explained to me that they had emergencies over the weekend and they won't be able to get out to me. I explained that I run my own business and had allotted time out of my day to be home to get this done. Anyway rescheduled for a couple of days later. Sent Samantha a text on the new day asking if we're good for 2 to 4 of that day. Never heard back. Called and she said "Oh you never got my text, they ran in to emergencies with our regular customers so we will need to reschedule". I went nuts. I explained to her that I didn't care that there were emergencies a second time and how did she know that I wasn't going to become a regular customer and why would I now? After she explained that she's just the person taking the calls and she only goes by what the techs say I rescheduled again (I know why did I give them another chance??). So today I explained to her that I would be available from 12:30 until 4 so whenever the tech can come I will be here. She wrote back "Ok". I then sent a text at 2:17pm asking for an ETA. Didn't hear back. Wrote at 2:37pm saying "Any updates?". She wrote back at 2:38pm saying "He is at a filter clean now then should be headed your way." At 4:04 (take note that this is now 4 minutes after the latest time he was supposed to be there) I wrote "Got any updates on time?" She wrote back "Still waiting to hear from the tech." I then wrote back explaining that I would need him to be there by 5 (since she had already told me that the filter cleaning would take an hour and we have somewhere to be at around 6) or I would cancel, get my money back from Groupon. Never heard back. Wrote at 4:53pm asking for an update. No response. Wrote back at 5:00pm "Ok cancel my order. Your service has been awful and I will reflect that on any review I can find." So that's what I am doing.
To blame it on emergencies time after time and just not showing up is awful. I am a small business owner and customer service has to be my most important aspect of my business or I will not succeed. I highly recommend taking your business elsewhere and not even giving this company a chance even if their prices are lower.
Swimming Pool Repair