FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is competitive and reflects the quality of service I provide with 20+ years of experience. I offer transparent pricing with no hidden fees. Fees vary based on needs and distance to travel. Discounts may be available for long-term contracts or referrals. Please contact me for a personalized quote based on your specific needs.
- What is your typical process for working with a new customer?
I begin with a consultation or diagnostics to understand your needs and goals. After assessing your requirements, I provide a detailed proposal outlining the scope of work, timeline, and pricing. Once approved, I move forward with the project, maintaining open communication throughout the process to ensure your satisfaction.
- What education and/or training do you have that relates to your work?
I have over 20+ years of residental and business IT. I have worked many industries and all technologies. I have a degree in Computer Science for both Computer Hardware Repair and Network Administration and various certifications in technologies and methodologies relevant to my work. This education ensures that I stay updated with industry standards and best practices.