Working with Jacob has reaffirmed every reason I've ever had to use local businesses. Jacob was hands-on, detail oriented, and like another reviewer stated, I didn't feel like I was being sold something. I have nothing but great things to say about Jacob's customer service, and we weren't always the most decisive customers!!
As for the product Graceland installed, we are equally as pleased. We had 14 old windows replaced, new window sills on half of them were installed, and we ended up having Graceland install Graber blinds on the front of the house (not originally planned).
Of all the quotes we received, Graceland's wasn't the cheapest and it by far wasn't the most expensive. It was reasonable, and we will be getting new blinds from them for the rest of the house before next summer, and possibly a door if this wind keeps up!