FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer flat rate pricing system to give customer peace of mind knowing what to expect and try to be up front and transparent with our clients to let them know what to expect and offer discounts from cash specials to senior and veteran discounts for more information feel free to call or text us and we are call or text friendly
- What is your typical process for working with a new customer?
Introduce ourself sending them info on us to see what other clients are saying for there self and be respectful and caring towards them and there issue at hand to show we care and give them our time and assure them peace of mind and that they are in good hands as well as specials and discounts we can offer to separate us from our competition and how we go above and beyond for each and every client
- What education and/or training do you have that relates to your work?
Continue education 19+ years in the field training and experience experienced and educated on new tools and equipment trained in many areas from leak detection to soldering and repair work gas leak locating speciality tools and equipment for drain services and repairs and drain cleaning services as well as understanding math and how drains function and operate for the best quality drainage of a system overall and not just putting pipes together but how gravity and flow works with vent lines and air gaps how it creates a much better drainage system and the slope and fall of drain pipes codes regulations and other things of plumbing that we stay up to date with continue education to be up to date on any changes or new techniques and being up to date with all new tools equipment code and regulation changes and more we are very informative with clients and educate them as well and always explain why how and what happen to cause them issues and hope they can prevent any occurrence in the future we take the time with our clients sometimes a few extra minutes and educating them goes a mile and saves them money in the future and may help or benefit them overall