FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Home to the World Cleaning Services, we believe in transparent and fair pricing. Here's what you should know: Customized Quotes: Every space is unique, so our pricing is based on the size of the area, type of cleaning, and frequency of service. No Hidden Fees: What we quote is what you pay—no surprise charges. Discounts Available: Recurring Services (weekly, bi-weekly, or monthly) receive a discounted rate. Referral Program: Get a discount when you refer a friend who books a service. First-Time Client Offers may be available, ask us when you book! Supplies Included: All cleaning supplies and equipment are included in the price unless you request specific products. Travel Fees: May apply for locations outside our regular service area, but we’ll let you know upfront.
- What is your typical process for working with a new customer?
At Home to the World Cleaning Services, we make working with us easy and stress-free. Here’s what to expect when you become a new customer: Initial Contact: We’ll gather basic details about your space and the type of service you need. Free Estimate: We provide a free custom quote based on your square footage, number of rooms/bathrooms, and the level of cleaning required (standard, deep, post-construction, etc.). Schedule Your Service: Once the quote is approved, we schedule your cleaning at a time that works best for you. We offer one-time, weekly, bi-weekly, and monthly options. Arrival & Walkthrough: Our trained cleaners arrive on time, ready to work. For first-time cleanings, we may do a quick walkthrough to confirm your priorities. Cleaning Begins: We complete the cleaning using high-quality supplies and attention to detail, leaving your space sparkling clean. Final Check & Feedback: We always aim for satisfaction. You’ll have the chance to inspect the job or provide feedback afterward. We’ll make it right if anything was missed. Ongoing Relationship: For recurring clients, we keep your preferences on file and ensure consistency with every visit.
- What education and/or training do you have that relates to your work?
At Home to the World Cleaning Services, our team is trained, experienced, and dedicated to delivering high-quality results. Here’s what sets us apart: Hands-On Industry Experience: Our management team and cleaning professionals have years of real-world experience in residential, commercial, Airbnb, and post-construction cleaning. Employee Training: All cleaners go through a detailed onboarding and training program that covers: -Proper use of cleaning products and equipment -Safety protocols and chemical handling -Sanitizing high-touch areas to protect against germs and viruses -Attention to detail and customer service standards Continuous Learning: We stay updated on best practices, new cleaning technologies, and green cleaning methods to serve our clients better and more efficiently. Business Management Background: Our leadership brings a strong background in operations, customer service, and team development, which helps us deliver consistent and reliable service.