Frank

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Introduction: All the certifications (... French Master degree) and years of experience (5 years) that I got, help me to quickly and efficiently troubleshoot computer or network issues. My main purpose is to satisfy the customer because he or she is king. And, it's only by doing well that we can keep our customers or attract potential customers. We're cheap, fast, and efficient. Repairing a computer is like treating a baby. Because both can't tell you exactly what they get. To take care of either a baby or a computer, you should first love them; and then, love what you're doing. Being an IT was my childhood dream. I really love taking care of computers or dealing with network equipments(network equipments such as routers, network printers, LAN printers). The funniest parts of this job are: Implement and configure LANs(Local Area Networks), implement and configure WANs(Wide-area Networks); get data files from a dead computer; repair a charger; install new OS; or clean a machine that gets virus.

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John H.

Apr 9, 2016

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Hired on Thumbtack

Frank is awesome! He came to my place, explained what we needed do to fix my Surface, sent me the link to order the part, and two days after I broke my Surface screen he fixed it! Hire Frank!

Computer Repair

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Yes, my price depends on the difficulty of the work (how long it gonna take to troubleshoot the issue for example).
What is your typical process for working with a new customer?
1. Find a customer request 2. Suggest a solution and provide my contact information 3. Talk with the customer by carefully listening to him or her; Scheduled a convenient appointment 4. Make a diagnostic and let the customer know about what I will do 5. With the customer approbation, act by troubleshooting the issue 6. Give to the customer some useful advice
What education and/or training do you have that relates to your work?
I got a French Master degree in Computer Science. I am taking a CCNP training.